Field Service Engineer – Diagnostic Solutions (Genomics & Pathology) – Calabria & Sicilia

As a Field Service Engineer at Agilent, your main responsibilities will include providing on-site installation, maintenance, and customer support for our diagnostic solutions in genomics and pathology. You'll be the first point of contact for resolving technical issues and ensuring smooth laboratory operations, engaging with our sales teams to align with customer needs, and completing necessary paperwork and reports efficiently.

To qualify for the Field Service Engineer position at Agilent, you should have a university degree in a relevant Life Science or Technical field. Experience in technical support or as an end-user of diagnostic solutions is important, alongside proficiency in Italian and a good understanding of English. Strong communication and interpersonal skills are essential, along with a valid driving license.

Yes, the Field Service Engineer role at Agilent requires travel approximately 75% of the time, primarily to customer sites in Southern Italy, including Sicily and Calabria. A company car will be provided to facilitate this travel, allowing you to efficiently support our clients.

Agilent is committed to the professional growth of its employees. As a Field Service Engineer, you will have access to extensive training and development opportunities that will help you excel in your role and advance your career within the organization, ensuring that you are always at the forefront of industry knowledge and skills.

Field Service Engineers at Agilent enjoy a comprehensive benefits package, which includes a permanent contract, competitive salary, a company pension scheme, yearly bonuses, a company car, private health care, medical and life insurance, and stock purchase plans. Moreover, you will be part of a supportive company culture focused on innovation and employee well-being.

When answering this question, highlight any direct experience you have working with diagnostic solutions, either as an end-user or in a support role. Discuss specific technologies you’ve used, the types of laboratories you've been involved with, and how those experiences have shaped your understanding of customer needs in that environment.

It's essential to demonstrate your organizational and time management skills here. Speak about your approach to assessing the urgency and importance of each request, how you communicate with customers about expected timelines, and the methods you use to stay on top of deadlines while still maintaining high service quality.

Here, it’s crucial to illustrate your problem-solving skills. Discuss your method for troubleshooting, including how you gather information, consult documentation or colleagues, and implement solutions. Share an example if possible, detailing a past experience where you successfully resolved a challenge.

Explain your commitment to communication. Describe how you establish rapport with clients, listen to their needs, and follow up post-service to ensure satisfaction. It's helpful to share specific strategies you've used to overcome challenges in client relationships and how you have turned them into long-term partnerships.

In answering this question, demonstrate your preparedness and research by detailing Agilent’s innovative diagnostic solutions in genomics and pathology. Discuss their significance in the life sciences and how they contribute to advancing patient diagnostics and laboratory efficiency.

Talk about the ways you engage with ongoing learning, whether through professional courses, webinars, industry conferences, or reading trade publications. Highlight your passion for staying ahead of changes in diagnostic technology and how this continuous improvement benefits your work with customers.

Share a detailed example where your actions exceeded customer expectations. Discuss the situation, how you approached it, the steps you took to ensure their needs were met, and what the outcome was. Emphasize your dedication to customer satisfaction.

Explain your belief in collaboration in the workplace. Describe experiences where teamwork led to successful outcomes in providing service support, highlighting how you engage with colleagues and clients to achieve common goals.

Describe strategies you use to simplify complex technical concepts, such as using analogies or focusing on practical applications. Provide examples of past experiences where you successfully communicated with clients who may not have had a technical background.

Be prepared to detail your technical skills, including experience with diagnostic equipment, software, and IT troubleshooting. Mention any certifications or training you have, and express how these skills will enhance your effectiveness as a Field Service Engineer at Agilent.