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Strategic Partner Account Manager, German market - Paris

Aircall is a place where voices are valued.


Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.


Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.


Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.


We are seeking a talented and Strategic Partner Account Manager (PAM) to join our dynamic team in Berlin. Partnership is central in Aircall growth strategy. This role is crucial for driving our partner growth on  a key market at Aircall: DACH. As a Strategic PAM, you will manage and develop key strategic partnerships with leading integration providers (such as Hubspot) and channel partners to expand Aircall's market presence and drive revenue growth.


Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.


This role is for the Aircall office in Paris.


Key responsibilities
  • As a Strategic Partner Account Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.
  • This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.
  • Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
  • Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in France, Italy and Middle East regions.
  • Strategic Planning: Leverage consultative selling techniques to drive sales and achieve monthly quotas.
  • Collaboration: Work closely with other GTM teams, and Product Development teams to ensure a cohesive approach to partnership management and to drive joint initiatives.
  • Performance Tracking: Monitor and evaluate the performance of partnerships using KPIs and metrics, ensuring alignment with Aircall’s goals and objectives.
  • Market Insight: Stay informed about industry trends, competitive landscape, and market opportunities to provide strategic insights and recommendations.
  • Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.


Qualifications :
  • Master degree
  • Native German language, English fluent, Dutch would be a plus.
  • Entrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy.
  • Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies.
  • A previous experience in the Hubspot, Salesforce or Zendesk ecosystem will be a plus
  • Tons of energy, passion, humor, compassion, and enthusiasm.


Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.


Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.


We’re creating a place where great people trust one another and thrive together.


People flourish at Aircall and now is the time to be part of the team and the journey we’re on.


Why join us?


🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits


DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 


We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.  


We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.


Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

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CEO of Aircall
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Michael Haske, Olivier Pailhes
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What You Should Know About Strategic Partner Account Manager, German market - Paris, Aircall

Aircall, a trailblazer in collaborative communication technology, is on the lookout for a Strategic Partner Account Manager (PAM) with expertise in the German market to join our vibrant team in Paris. With over $220 million in investment and a commitment to fostering authentic connections, our mission is to drive accessibility and transparency in communication for our growing customer base of 20,000+. In this role, you'll play a pivotal part in our DACH growth strategy, managing strategic partnerships with top-notch integration providers and channel partners. You’ll leverage your market insights and consultative selling techniques to identify new business opportunities, all while fostering relationships that matter. You’ll collaborate with various teams from Sales to Marketing, ensuring that our partners thrive through cohesive strategy execution. As a naturally curious individual with an entrepreneurial mindset and a knack for adapting to market trends, you’ll be at the forefront of expanding Aircall's presence in France, Italy, and the Middle East. Whether you're representing us at industry events or tracking partner performance with key metrics, your role will be integral to our journey forward. Join us and champion a culture where every voice counts, and together we’ll shape the future of communication! Let’s grow together at Aircall, where passion, humor, and compassion fuel success.

Frequently Asked Questions (FAQs) for Strategic Partner Account Manager, German market - Paris Role at Aircall
What are the main responsibilities of a Strategic Partner Account Manager at Aircall?

As a Strategic Partner Account Manager at Aircall, you'll manage key strategic partnerships and develop relationships with leading integration providers and channel partners. Your main responsibilities will include nurturing partnerships, identifying new opportunities for growth, and collaborating with Sales, Marketing, and Product Development teams to ensure successful outcomes. You'll also track performance using KPIs to align with Aircall's goals.

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What qualifications are required for the Strategic Partner Account Manager position at Aircall?

Candidates for the Strategic Partner Account Manager role at Aircall should hold a Master's degree and be native German speakers, with fluency in English. Experience in the Hubspot, Salesforce, or Zendesk ecosystems is beneficial. An entrepreneurial mindset and a passion for learning new sales strategies and market trends are also essential for this position.

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How does Aircall support its employees in achieving work-life balance?

Aircall values its people and places a strong emphasis on work-life balance. By nurturing a fast-learning environment and a strong team spirit, the company ensures that employees can thrive in their roles while enjoying personal time. The company actively promotes inclusivity and diversity, helping team members feel supported both personally and professionally.

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What types of companies does Aircall partner with in the German market?

As a Strategic Partner Account Manager, you will work with key software providers and channel partners, including System Integrators, Solution Partners, and Digital Consulting firms. This role focuses on establishing collaborations that enhance Aircall’s market presence across various regions like France, Italy, and the Middle East.

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What growth opportunities can employees expect at Aircall?

At Aircall, employees can expect significant growth opportunities given the organization's current trajectory. As the Strategic Partner Account Manager, you will be a vital piece of this growth, driving new partnerships and market initiatives while developing professionally in an environment that values curiosity and entrepreneurship.

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Common Interview Questions for Strategic Partner Account Manager, German market - Paris
Can you describe your experience with managing strategic partnerships?

When answering this question, focus on past experiences where you've successfully managed relationships with partners. Highlight specific strategies you've used to nurture these relationships, how you've handled challenges, and the outcomes of these partnerships in terms of growth and revenue.

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What strategies would you use to identify new partnership opportunities for Aircall?

To effectively answer, share your approach to market research and competitive analysis. Discuss how you leverage industry trends and networking to spot potential partnerships and the criteria you consider essential for strategic alignment with Aircall.

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How do you ensure smooth collaboration with cross-functional teams?

Emphasize your communication skills and your ability to align objectives across various teams. Discuss examples where you've facilitated collaboration in previous roles and how you plan to cultivate relationships with Sales, Marketing, and Product Development teams at Aircall.

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What is your understanding of consultative selling techniques?

Describe consultative selling as a method where you become a trusted advisor to your stakeholders. Provide examples from past experiences where you've successfully used this technique to drive sales and meet customer needs effectively.

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How do you monitor and evaluate the performance of partnerships?

Highlight the importance of using KPIs and metrics to assess partnership success. Discuss how you've previously tracked performance and what specific metrics you think are most relevant for monitoring partnerships at Aircall.

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What do you know about the DACH market and its potential for Aircall?

Demonstrate your knowledge of the DACH market by discussing trends, competitive landscape, and unique challenges. Mention why you believe this region is vital for Aircall's growth and how your skills can contribute effectively to expansions in this market.

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Can you give an example of how you've represented a company at an industry event?

Share specific experiences where you've successfully engaged with industry stakeholders at events. Discuss how you showcased your company, built valuable connections, and how those interactions benefited your organization.

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Describe a time you faced a challenge in partnership management and how you overcame it.

Provide a concrete example highlighting a major hurdle in a past partnership. Discuss your problem-solving process, what measures you took to resolve the issue, and the impact your actions had on the partnership.

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What skills set you apart from other candidates applying for this role?

Identify key skills and experiences that uniquely position you for the Strategic Partner Account Manager role. Whether it's your leadership style, specific experiences in the tech industry, or proficiency in multiple languages, provide examples that showcase your qualifications.

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Why do you think the culture at Aircall is important for this role?

Discuss your alignment with Aircall's culture, emphasizing the value of collaboration, transparency, and inclusivity. Explain how such an environment can enhance your effectiveness as a Strategic Partner Account Manager and contribute to positive partnership outcomes.

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Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers.

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DATE POSTED
March 17, 2025

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