Software Support Engineer

As a Software Support Engineer at Amdocs, your key responsibilities include monitoring and supporting containerized Java applications, ensuring system reliability using tools like Elasticsearch and Kibana, and troubleshooting performance issues with microservices. You’ll also manage networking and security protocols, maintain SQL and NoSQL databases, and leverage scripting languages for automation.

To qualify for the Software Support Engineer role at Amdocs, you should have hands-on experience with monitoring tools such as Elasticsearch and Prometheus, familiarity with Kubernetes for Java applications, and a solid understanding of SQL and NoSQL databases. It’s also important to possess strong analytical skills and the ability to communicate technical concepts effectively.

Enhancing your skills as a Software Support Engineer at Amdocs can be achieved through exposure to advanced technologies used in the industry, participating in collaborative projects, and taking advantage of the company's commitment to ongoing professional development and learning opportunities.

The work environment for a Software Support Engineer at Amdocs is dynamic and innovative, emphasizing collaboration and professional growth. You will work alongside diverse teams, which fosters a culture of teamwork and continuous improvement, all within a supportive atmosphere that encourages new ideas.

Amdocs offers a competitive salary and a comprehensive benefits package for its Software Support Engineers, including health, dental, vision plans, and unlimited paid time off. These perks are designed to support your work-life balance and overall wellness.

When answering this question, discuss specific projects where you used Elasticsearch and Kibana for log management or performance monitoring. Detail your familiarity with these tools and how they helped you identify and resolve issues efficiently.

To tackle this question, share concrete examples of your experience supporting Java applications on Kubernetes. Explain the challenges you faced, how you used Kubernetes commands to troubleshoot, and any performance improvements you achieved.

Convey your systematic approach to troubleshooting by discussing the tools you use, such as Prometheus and Application Insights. Detail how you identify bottlenecks and the steps you take to resolve performance issues within microservices.

Highlight your knowledge of networking protocols and tools. Discuss how you ensure smooth communication between services and your experience in managing firewalls, load balancers, and security gateways.

Provide a specific example of a process you automated with Python or Bash. Explain the challenges involved, the solution you implemented, and how it improved system reliability or operational efficiency.

Describe scenarios where you worked closely with developers, operations teams, or other stakeholders. Explain the communication methods you used and how they contributed to project success and improved system performance.

Discuss your belief that strong analytical and problem-solving skills are vital. Explain how this skill helps identify issues quickly and enables effective resolution, ultimately contributing to system performance and reliability.

Share your strategies for staying updated on industry trends. This could include attending webinars, participating in online forums, or taking relevant courses that enhance your knowledge and skills as a Software Support Engineer.

Be prepared to showcase your problem-solving abilities by discussing a specific challenging situation. Detail the context, your approach to resolving it, and the positive outcome that followed.

Express your enthusiasm for joining Amdocs by sharing what specifically attracts you to the company and the Software Support Engineer role. Emphasize your alignment with the company's values and your eagerness to contribute to innovative projects.