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Executive Administrative Assistant - job 4 of 7

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.

How will you make an impact in this role?

The Executive Administrative Assistant will provide comprehensive support to three Vice Presidents within the Controllership team. This role demands exceptional organizational, interpersonal, and prioritization skills, alongside strong personal integrity and discretion. The position is an integral part of the team’s success, requiring a proactive approach to anticipate and adapt to diverse needs. The ideal candidate will thrive in a dynamic, fast-paced environment, managing multiple priorities, and will be highly communicative and intellectually curious, contributing positively to the team culture.

 

Key Responsibilities but not limited to: 

  Serve as a professional point of contact for leaders, handling inquiries with discretion and efficiency.

  Proactively manage and organize calendars, schedule meetings across multiple time zones, and maintain organizational charts and distribution lists.

  Prepare for meetings by coordinating conference rooms, food, and logistics as necessary.

  Assist with onboarding new colleagues.

  Prepare, review, and process expense reports in compliance with company T&E policies.

  Arrange detailed itineraries for trips, including hotel bookings, transfers, scheduled meetings, and relevant contact information.

   Process Ariba Buyer orders and other invoices.

  Liaise with IT helpdesk for technical support as needed.

  Support special ad hoc projects as assigned.

 

 Minimum Qualifications:

• 5+ years of experience;  Previous experience in a wide range of administrative tasks.

• Excellent organizational, administrative, and interpersonal skills.

• Proficiency in managing complex calendars and coordinating meetings with internal and external parties.

• Expertise in planning and arranging domestic and international travel.

• Strong sense of integrity, capable of handling confidential and sensitive information with discretion.

• Self-starter with the ability to work independently.

• Exceptional written and verbal communication skills.

• Attention to detail and ability to follow up in a timely manner.

• Ability to prioritize multiple tasks with minimal guidance and proactively identify and resolve issues.

• Positive, solution-oriented attitude and reliability.

• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications: 

• Preferably, a strong working knowledge of American Express Company processes and internal systems (e.g., myHR, Ariba Buyer, Concur).

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $24.05 to $48.10 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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Average salary estimate

$75046.5 / YEARLY (est.)
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$49904K
$100189K

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What You Should Know About Executive Administrative Assistant, American Express

At American Express, we’re inviting you to step into the role of Executive Administrative Assistant in our vibrant Phoenix, Arizona office. You’ll become an integral part of our dynamic Controllership team, supporting three Vice Presidents with a keen focus on organization and proactive communication. This is an opportunity to usher in best practices that ensure our team thrives. Managing multiple calendars, coordinating meetings across various time zones, and handling logistical details for visits and inquiries will be your daily tasks. Your ability to anticipate needs and adapt quickly to changing situations will shine here. You’ll prepare meeting materials, process expense reports, arrange travel, and assist with the onboarding of new colleagues, all while maintaining confidentiality and professionalism. The ideal candidate will bring at least 5 years of administrative experience, coupled with strong organizational and interpersonal skills. You’ll need proficiency in Microsoft Office and a knack for juggling priorities. If you’re a self-starter with a positive, solution-oriented mindset who thrives in a fast-paced environment, then you’re the perfect fit for Team Amex. Join us in leading the way forward and making a meaningful impact each day. We want you to not only succeed but to grow and flourish with us, leveraging unique opportunities for development and the use of the latest technology tools. Let’s build a better future together, one initiative at a time!

Frequently Asked Questions (FAQs) for Executive Administrative Assistant Role at American Express
What are the key responsibilities of an Executive Administrative Assistant at American Express?

The Executive Administrative Assistant at American Express is tasked with providing comprehensive support to three Vice Presidents within the Controllership team. This includes managing calendars, scheduling meetings across time zones, organizing travel, and overseeing expense reporting. The role requires a proactive approach to anticipate the diverse needs of team leaders and provide exceptional organizational support.

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What qualifications are needed to become an Executive Administrative Assistant at American Express?

To qualify for the Executive Administrative Assistant position at American Express, candidates should have at least 5 years of experience in administrative roles. Key qualifications include excellent organizational and interpersonal skills, proficiency in managing complex calendars and travel arrangements, and the ability to handle confidential information with integrity. Strong written and verbal communication skills are also essential.

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What does a typical day look like for an Executive Administrative Assistant at American Express?

A typical day for an Executive Administrative Assistant at American Express involves a mix of coordinating meetings, managing schedules, preparing for events, and streamlining communication between team members. You’ll organize logistics for meetings, provide support for new colleague onboarding, and tackle ad hoc special projects, all while ensuring that everything runs smoothly and efficiently.

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What kind of work environment can an Executive Administrative Assistant expect at American Express?

The environment at American Express for an Executive Administrative Assistant is designed to be dynamic and collaborative. With a focus on team culture, you will be part of a supportive community that encourages professional growth. The workplace offers flexibility through hybrid working arrangements, allowing a mix of onsite and virtual work tailored to both role requirements and personal needs.

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What benefits does American Express offer for Executive Administrative Assistants?

American Express offers a comprehensive benefits package for Executive Administrative Assistants that includes competitive salaries, bonus incentives, health insurance, retirement savings plans with company matching, and paid parental leave. Moreover, employees have access to wellness programs and professional development opportunities, underlining the company’s commitment to holistic well-being.

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Common Interview Questions for Executive Administrative Assistant
Can you describe your experience with managing multiple calendars as an Executive Administrative Assistant?

In your response, emphasize your organizational skills and ability to prioritize tasks. Share specific examples of how you've successfully managed competing appointments and ensured effective communication among team members.

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How do you handle confidentiality in your role as an Executive Administrative Assistant?

Discuss your understanding of the importance of confidentiality and integrity in an administrative role. Provide examples of situations where you've successfully handled sensitive information and the measures you take to ensure privacy.

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What software tools are you proficient with that help you in your administrative duties?

Highlight your proficiency in Microsoft Office, particularly Outlook for scheduling and communication, as well as any other relevant tools you’ve used like Concur for expense management or any other software that might be specific to the context of American Express.

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How do you prioritize your tasks when faced with tight deadlines?

Describe your approach to time management and task prioritization. You can mention techniques like to-do lists or prioritization matrices and give an example of a challenging time where you managed deadlines effectively.

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What steps do you take before organizing a team meeting?

Explain the different aspects you consider, such as coordinating schedules, booking space, and ensuring all necessary materials are prepared in advance. Mention how communication plays a key role in effective meeting planning.

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Can you give an example of a time you resolved an unexpected issue at work?

Use the STAR method (Situation, Task, Action, Result) to describe a specific challenge you faced and how you proactively addressed it. Highlight your problem-solving skills and ability to adapt to new situations.

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How do you ensure effective communication with senior executives?

Talk about your strategies for clear and concise communication, such as understanding their preferences, using appropriate channels, and following up on important decisions. Providing relevant examples can add to your credibility.

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What do you think is the most important quality for an Executive Administrative Assistant?

Discuss the importance of being organized and reliable. You might also touch on the need for strong interpersonal skills and the ability to work independently, as these qualities are essential in supporting executives effectively.

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How do you manage stress and stay positive in a busy work environment?

Share personal strategies that help you maintain your positivity and composure. Examples could include time management techniques, taking breaks when needed, or engaging in wellness activities to recharge.

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Why do you want to work for American Express as an Executive Administrative Assistant?

Reflect on what attracted you to this position at American Express, such as their commitment to employee growth, innovative workplace culture, and comprehensive benefits. This shows that you’ve researched the company and are genuinely interested in being part of their team.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

731 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 3, 2025

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