Internet Sales Manager

To be considered for the Internet Sales Manager position at Larry H. Miller Chrysler Jeep Avondale, you need to have prior automotive sales experience, strong computer and phone skills including knowledge of CRM tools, and the ability to build customer relationships. Additionally, you must be at least eighteen years old and possess a valid driver’s license.

As the Internet Sales Manager at Larry H. Miller Chrysler Jeep Avondale, your key responsibilities include ensuring customer retention and unit sales, coordinating online promotions, following up on Internet leads, providing training to sales staff, and managing relationships with third-party vendors. You will also be expected to analyze sales data and help implement strategies to enhance the customer buying experience online.

The Internet Sales Manager plays a vital role in shaping customer satisfaction at Larry H. Miller Chrysler Jeep Avondale by serving as a bridge between online interactions and in-person sales. By implementing customer-focused strategies and providing ongoing training to the sales team, you will enhance the overall buying experience, ensuring customers feel valued and supported throughout their journey.

At Larry H. Miller Chrysler Jeep Avondale, Internet Sales Managers benefit from continuous training through our Internal Learning Management System, which provides resources for professional growth and development. We also offer tuition assistance and access to a digital career path tool, empowering you to map out your career trajectory.

As an Internet Sales Manager at Larry H. Miller Chrysler Jeep Avondale, you'll enjoy a competitive benefits package that includes weekly pay, paid holidays, remote health insurance options, a 401k with company match, and various employee assistance programs. Additionally, we offer substantial paid parental leave, scholarship awards, and the opportunity to participate in community service initiatives.

To increase online vehicle sales, I would start by analyzing current sales data to identify trends, optimize our website for user experience, implement targeted marketing campaigns, and actively engage with leads through personalized follow-ups. Building strong relationships with customers and providing exceptional follow-up assistance is crucial.

In my previous role, I successfully implemented an email marketing campaign that segmented our audience based on their interests and behaviors. By sending targeted promotions and informative content, we saw a 25% increase in lead engagement and conversions.

I believe in hands-on coaching by conducting regular training sessions focused on call techniques and online engagement strategies. Additionally, I encourage role-playing scenarios to create real-life practice environments, followed by constructive feedback discussions on strengths and areas for improvement.

I use CRM tools to track all online leads, categorize them, and visualize sales funnels. Keeping track of communications through the CRM allows for timely follow-ups and personalized interactions, which ultimately improve conversion rates.

I believe in actively listening to the customer and understanding their concerns. I would address their issues promptly and sincerely, offering solutions that reflect our commitment to customer satisfaction, while keeping open lines of communication throughout the resolution process.

Regular communication with management and the sales teams is key. I would ensure that we share insights from online leads and sales performance to help shape dealership goals, and conduct quarterly reviews to align departmental performance with dealership targets.

I would utilize social media platforms to share promotional offers, engage with potential customers through informative content, and showcase customer testimonials. Building a brand presence on social media can drive more leads to the dealership and enhance our reputation.

I view collaboration with third-party vendors as a partnership. I ensure consistent communication about our promotional needs and regularly analyze performance metrics to make necessary adjustments that maximize lead generation through these platforms.

I prioritize my tasks by focusing on lead follow-ups and immediate customer needs first. I use digital tools to organize my calendar and set reminders for follow-ups, ensuring that every lead receives timely attention and support.

Customer relationship management is crucial because it fosters trust and loyalty. By nurturing relationships through personalized communication and exceptional customer service, we increase the chances of repeat business and referrals, which are essential for success in automotive sales.