In Room Dining Order Taker - The Little Nell

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Position Summary
The In Room Dining Order Taker serve guests in a friendly, professional manner according to Forbes Five Star standards. This position reports to the Room Service Manager.

Job Posting Deadline
Applications for this position will be accepted until March 30, 2025.

Essential Job Functions/Key Job Responsibilities 
•    Answer in room dining order calls, taking guest orders according with established Forbes Five Star standards
•    Upsell food and beverage by suggesting items
•    Handle guest’s requests 
•    Responsible for issuing keys properly and handling guest’s checks and cash
•    Ensures effective working knowledge and operation of the Point-of-Sale system
•    Assists service staff in setting up orders and organization of delivery items
•    Communicate to back of house staff regarding requested orders
•    Complete requisitions
•    Complete proper cash envelopes, deposits and shift reports
•    Make copies, files paperwork, and completes other projects as directed
•    Make manager aware of any guest’s comments or complaints
•    Ensure proper timing of orders, makes manager aware of any late orders   
•    Other duties as assigned

Education & Experience Requirements
•    High School Diploma or equivalent preferred
•    1-year customer service experience/related experience required

Knowledge, Skills & Abilities
•    Basic knowledge of wine, food and cooking methods
•    Familiar with hotel and surrounding town
•    Familiar with all current restaurant and in room dining menus
•    Well versed in all wine by the glass offerings
•    Complete tasks and projects delegated by your supervisor assist other departments as business volumes and staff levels demand
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
•    Ability to report to shift on time
•    Enforce and comply with all policies and procedures for the Food and Beverage Department
•    Completes tasks and goals efficiently and effectively
•    Follows all safety policies and procedures and exercises caution when working 
•    Proficiency in communicating clearly both verbally and in writing to team members and customers
•    Ability to work in collaboration with others to achieve team goals

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks
 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

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