Director of Program Support

The Director of Program Support at Aspire Living & Learning is responsible for overseeing quality assurance measures and supporting leadership with compliance and quality initiatives. Key responsibilities include managing the licensing and certification processes, ensuring adherence to policies and regulations, training employees on quality expectations, and collaborating with the management team to foster a positive workplace culture.

Candidates for the Director of Program Support role should ideally hold a Bachelor’s Degree or possess equivalent experience. A minimum of 5 years of management experience in residential or day programs for individuals with intellectual and developmental disabilities is required. Additionally, experience with quality assurance is preferred. Strong communication skills and proficiency with Microsoft Office and Electronic Health Records are also essential.

In the role of Director of Program Support, you will enhance the quality of services by implementing quality assurance and quality enhancement initiatives. This involves collecting and analyzing program data, training employees to meet compliance standards, and collaborating with internal and external stakeholders to ensure programs operate smoothly and effectively.

Aspire Living & Learning is committed to professional growth and offers various opportunities for development. As the Director of Program Support, you will have access to management training, mentorship programs, and career advancement opportunities, all designed to support your personal and professional growth within the organization.

Directors at Aspire Living & Learning enjoy a comprehensive benefits package that includes health, dental, and vision insurance, flexible spending accounts, a 403(b) retirement plan with employer match, generous paid time off, and access to wellness and lifestyle spending accounts. We also offer professional development resources to help our employees thrive in their roles.

In answering this question, focus on any relevant past roles where you ensured compliance with regulations. Discuss specific examples where you implemented new processes or trained staff to meet compliance standards.

Share a detailed story about a quality improvement initiative you spearheaded. Highlight the steps you took, how you engaged your team, and the measurable outcomes that resulted from the initiative.

Illustrate your approach to building a collaborative team culture. Discuss specific strategies you've employed, such as team-building activities or facilitated discussions, and how you ensure everyone feels included and valued.

Talk about the evaluation methods you are familiar with, such as data analysis, participant feedback, and performance metrics. Explain how you have used this information to drive program improvements.

Share your strategies for staying informed, such as attending workshops, subscribing to relevant newsletters, or joining professional associations. Emphasizing your commitment to ongoing education can be beneficial.

Discuss the importance of empathy, understanding, and communication in leadership. Share your belief that fostering an inclusive environment and motivating your team toward a shared mission is key.

Outline your training philosophy, discussing methods such as hands-on workshops, quizzes, and ongoing support to reinforce learning. Mention your commitment to ensuring staff feel confident in their knowledge.

Detail a step-by-step approach to addressing compliance issues. Highlight your commitment to transparency, staff training, and creating action plans to resolve any concerns while maintaining a positive team morale.

Illustrate the importance of data analysis in your role, discussing how you collect and interpret data to make informed decisions, drive improvements, and report on program effectiveness.

Use this opportunity to convey your passion for making a difference in the lives of individuals with disabilities. Share your personal connection to the mission of Aspire Living & Learning and how your values align with the organization's goals.