Assistant Manager, Store/Kiosk - (JOHNSTOWN GALLERIA MALL) - job 1 of 2

As an Assistant Manager at AT&T in Johnstown Galleria Mall, your primary responsibilities will include overseeing daily store operations, assisting in merchandising and product launches, and leading a team of retail sales consultants. You’ll play a crucial role in achieving sales objectives and ensuring customers receive an outstanding experience with our technology and services.

To qualify for the Assistant Manager position at AT&T in Johnstown Galleria Mall, you'll need three or more years of customer service or sales experience, particularly within the telecommunications industry. Prior management experience is also beneficial, as well as well-developed analytical, planning, and problem-solving skills.

AT&T offers best-in-class paid training for new Assistant Managers, ensuring you have all the tools and knowledge necessary for leadership success. This training focuses on refining your leadership skills, learning about retail operations, and understanding AT&T's products and services.

An Assistant Manager at AT&T in Johnstown Galleria Mall can expect an annual salary ranging between $42,800 to $64,200, with additional commissions exceeding $18,000 if sales goals are met. Individual salaries may vary based on experience and geography.

AT&T provides a robust benefits package for Assistant Managers, which includes medical, dental, and vision coverage, a 401(k) plan, paid time off, and employee discounts. Additional perks such as tuition reimbursement and extensive wellness programs make this a rewarding place to work.

When discussing your leadership style in an interview for the Assistant Manager role at AT&T, it's important to share concrete examples that demonstrate how you inspire and motivate your team. Mention any techniques you use to encourage collaboration and high performance, and be sure to relate these back to AT&T's values.

In addressing underperformance, focus on your ability to provide constructive feedback. Highlight a specific instance where you successfully coached an underperforming employee at AT&T or another organization, and discuss how you implemented a personalized plan for improvement.

To answer this question effectively, share specific strategies you used in previous roles to meet or exceed sales goals. Discuss how you analyze sales data, identify trends, and motivate your team to stay focused on both individual and collective goals, all of which are essential for an Assistant Manager at AT&T.

Express your passion for the telecommunications industry by discussing various resources you utilize to stay informed, such as industry publications, AT&T training and seminars, or professional development courses. This shows your commitment to personal growth and staying ahead in your role as an Assistant Manager.

When discussing previous product launches, describe your role in the process, including how you prepared your team and generated excitement among customers. Emphasize your ability to collaborate effectively with other departments, aligning with AT&T's team-oriented culture.

In your response, share examples of how you have delivered exceptional service in the past, and outline the steps you believe are essential to creating a positive customer experience at AT&T. Tailor your answer to reflect the company’s commitment to customer satisfaction.

Discuss your experience with inventory management and merchandising strategies, highlighting any tools or techniques you have used in the past. Mention your familiarity with visual merchandising trends and how they can enhance sales in a retail environment like AT&T.

Provide a specific instance where you identified a process improvement opportunity in a previous role, particularly related to store operations. Discuss the steps you took to implement changes and the positive impact it had on the team and customer satisfaction.

Reflect on what inspired you to pursue a career in retail telecommunications and how it aligns with your personal and professional goals. Passion for technology and helping others can resonate well in an interview for the Assistant Manager position at AT&T.

Share your strategies for fostering a collaborative environment, focusing on team-building activities, open communication, and recognizing individual achievements. This approach aligns with AT&T’s emphasis on teamwork and shared success.