Bilingual Spanish Associate Director-In Home Sales

As a Bilingual Spanish Associate Director-In Home Sales at AT&T, your primary responsibilities include leading a sales team that introduces residential customers to our TV services and technology in their homes. You'll guide your team in providing customized solutions for our customers, ensuring an exceptional experience. Additional duties include hiring and training new team members, developing careers within the team, overseeing inventory, and managing sales objectives within a specified territory.

To qualify for the Associate Director-In Home Sales role at AT&T, candidates typically need 3-5 years of customer-facing sales experience, and while management experience is preferred, it is highly beneficial. A college degree is also ideal. If you possess excellent communication skills, strategic thinking, and a passion for leading teams, you’ll set yourself apart as a strong candidate for this position.

The salary range for the Bilingual Spanish Associate Director-In Home Sales position at AT&T is between $93,000 and $116,200, with the potential to earn up to $34,000 in commissions annually if sales goals are met. Factors such as geographical location, experience level, and education can influence the individual starting salary.

AT&T offers a range of comprehensive benefits for the Associate Director-In Home Sales role, including medical, dental, and vision coverage, a robust 401(k) plan, and opportunities for tuition reimbursement. Employees enjoy paid time off, parental leave, additional sick leave, adoption reimbursement, and various wellness programs, making it a rewarding workplace both personally and professionally.

AT&T is committed to providing equal employment opportunities to all individuals, ensuring a diverse and inclusive work environment. For the Associate Director-In Home Sales position, the company upholds policies that prevent discrimination based on characteristics such as age, race, gender, and disability. AT&T also provides reasonable accommodations for individuals with disabilities to support their success in the workplace.

When addressing your experience managing a sales team, highlight specific examples of how you successfully led the team in meeting or exceeding sales goals. Discuss your approach to motivation, performance tracking, and providing feedback, emphasizing the impact of your leadership on the team's success.

Explain your process for setting realistic but challenging sales goals. Discuss how you involve your team in this process to foster ownership and motivation and how you track progress regularly to identify areas for improvement or celebrate successes.

Share your methods for identifying individual team members' strengths and areas for growth. Talk about your commitment to mentoring, coaching, and providing training opportunities to help each member advance their career while enhancing the overall team performance.

Emphasize the importance of understanding customer needs and delivering tailored solutions. Discuss your team's approach to building rapport with clients, providing excellent customer service, and obtaining feedback to continuously improve the customer experience.

Share any relevant experience you have with compliance in sales environments, including how you ensure adherence to company policies and procedures. Discuss how you manage inventory effectively to prevent loss and ensure that your team has the necessary resources to succeed.

Explain your approach to conflict resolution, including how you listen to concerns, assess the situation, and work collaboratively to find solutions. Share a specific example where you successfully navigated a challenge, reinforcing your problem-solving skills.

Discuss how you leverage technology in sales, including tools for customer relationship management, sales tracking, and data analysis. Highlight how embracing technological advancements helps optimize your team’s efficiency and enhances customer experiences.

Share strategies you use to keep morale high during slow periods, such as goal-setting discussions, team-building activities, or introducing new sales initiatives. Emphasize the importance of maintaining a positive attitude and fostering a supportive team environment.

Suggest discussing the latest trends, competitor strategies, and how AT&T differentiates itself in the marketplace. Show your understanding of the telecommunications landscape and your ability to adapt strategies accordingly.

Reflect on your genuine interest in AT&T’s mission and values, particularly how they align with your career goals and values. Share personal anecdotes that relate to why you’re passionate about contributing to AT&T’s success and customer satisfaction.