Retail Sales Consultant - (AMHERST)

As a Retail Sales Consultant at AT&T in Amherst, your primary responsibilities will include assisting customers with their purchases, utilizing a consultative sales approach to understand their needs, and guiding them through our product offerings. You will also engage in community events, attend to online orders, make outbound calls, and aim to achieve your sales targets, all while creating meaningful connections with customers.

While prior retail or customer-facing sales experience is a plus, it’s not required for the Retail Sales Consultant role at AT&T in Amherst. We provide comprehensive training, coaching, and tools needed to achieve success. A drive to help people and a passion for technology will certainly set you apart and contribute to your growth in the position.

Retail Sales Consultants at AT&T in Amherst can expect a competitive pay structure that includes a base hourly wage between $15.53 and $18.22, along with uncapped commission potential. If sales goals are met, top performers may earn up to $62,460 annually, making this an excellent opportunity for motivated individuals.

Joining AT&T as a Retail Sales Consultant in Amherst entitles you to an extensive benefits package, including medical, dental, and vision coverage, a 401(k) plan, tuition reimbursement, paid time off, sick leave, and employee discounts on eligible services. These perks enhance your total compensation and support your overall well-being.

As a Retail Sales Consultant at AT&T in Amherst, your work schedule will be flexible, with hours typically falling between 9 AM and 9 PM, including weekends. Monthly seniority-based schedules are available, allowing you to plan ahead and be there for our customers when they need assistance.

In this scenario, I would engage the customer with open-ended questions to better understand their needs and preferences. By discussing their daily routines, budget, and features they might prioritize, I can present tailored options that fit their lifestyle, making their decision-making process easier.

Certainly! In my previous role, I developed a strategy of engaging more with repeat customers and leveraging my knowledge of the latest products. I achieved a 30% increase in my sales target over three months by focusing on relationship-building, which not only boosted my sales but also enhanced customer loyalty.

To improve my sales performance, I would implement a plan that includes setting daily and weekly goals, actively seeking feedback from my peers, and leveraging product knowledge to provide customers with comprehensive information. Networking during community events can also help grow my customer base.

When dealing with difficult customers, I maintain a calm demeanor and practice active listening, allowing them to express their concerns. By acknowledging their frustration and offering solutions that meet their needs, I can often turn a negative experience into a positive outcome.

Building strong customer relationships requires empathy, trust, and effective communication. By understanding customers' needs and consistently following up with them, I can foster an environment of trust, ensuring they feel valued and respected throughout their interactions.

I have always admired AT&T’s commitment to innovation and customer satisfaction. Working as a Retail Sales Consultant allows me to be part of a leading technology company while helping customers find the right products that enhance their communication and connectivity.

I make it a point to read tech blogs, participate in online forums, and follow industry leaders on social media. Additionally, I attend webinars and training sessions provided by companies like AT&T to ensure that I am well-versed in the latest advancements and can effectively communicate them to customers.

In my last position, our team had a sales competition that required collaboration. We shared strategies and tips to motivate each other, which resulted in all of us exceeding our individual sales goals. It showcased that teamwork drives success and fosters a positive working environment.

I would start by thoroughly reviewing the materials provided by the company, then practice explaining its features and benefits to someone else. Engaging in hands-on experience and attending any training sessions available would further enhance my understanding of the product.

I believe the most crucial aspect of the sales process is understanding the customer’s needs. By establishing a genuine connection and actively listening to their concerns, I can provide tailored solutions, creating a positive and personalized experience that leads to sales and customer loyalty.