Retail Sales Consultant - JANESVILLE - job 1 of 2

As a Retail Sales Consultant at AT&T in Janesville, your key responsibilities will include engaging with customers on the sales floor, utilizing a consultative sales approach, guiding clients through product options, and contributing to a positive shopping experience. You’ll also be involved in community outreach events and handling online orders, ensuring that all customer inquiries are met with professionalism and a friendly attitude.

To apply for the Retail Sales Consultant position at AT&T in Janesville, having prior retail or customer-facing sales experience is beneficial, but not mandatory. The company values enthusiasm and a passion for helping others, and they will provide the necessary training and coaching to equip you for success in the role. A motivated attitude and willingness to learn will be your greatest assets.

Retail Sales Consultants at AT&T in Janesville can earn an uncapped commission, meaning the potential for additional earnings is limitless based on individual performance. Depending on meeting and exceeding sales goals, you may see significant increases in your overall compensation, complementing your base salary, with total earning potential ranging between $40,000 to $63,000 annually.

AT&T offers a comprehensive benefits package for Retail Sales Consultants in Janesville, which includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off, employee discounts on AT&T products, tuition reimbursement, and various insurance options. These benefits are designed to support your health, wellbeing, and career growth.

The work schedule for a Retail Sales Consultant at AT&T in Janesville generally ranges from 9 AM to 9 PM, inclusive of weekends. AT&T provides seniority-based schedules that are published two weeks in advance, allowing you to manage your time effectively while ensuring you are available when customers need assistance.

When answering this question, reflect on specific instances where you clearly defined your sales strategy, showcased your approach to customer interaction, and highlighted how your efforts resulted in meeting or exceeding your sales targets. Emphasize your consultative selling skills and the positive outcomes for both the customer and the business.

To effectively answer this question, share techniques you utilize for managing difficult customer situations, such as active listening, empathy, and offering solutions. Illustrate with a real scenario where your approach helped de-escalate the situation and fostered a positive relationship with the customer.

Demonstrate your commitment to continuous learning by mentioning specific resources you use, such as internal AT&T training sessions, online courses, industry blogs, or customer feedback. Show how this knowledge enhances your ability to consult with customers and recommend the best solutions for their needs.

In responding to this question, focus on AT&T's values, commitment to community, and innovative products. Express how these align with your career goals and your enthusiasm for being part of a company that prioritizes customer connections and technological advancement.

Describe your sales style by highlighting qualities such as consultative selling, relationship-building, and persistence. Emphasize how these traits align with AT&T’s focus on providing tailored solutions and meaningful customer interactions.

Explain your method for prioritizing tasks based on urgency and customer needs. Perhaps discuss the importance of maintaining an organized workspace, leveraging team collaboration, and using time management techniques to ensure smooth operations during peak hours.

Reflect on skills like empathy, communication, and problem-solving, as these are crucial in retail sales. Share how these skills facilitate better customer engagement, leading to high conversion rates and establishing loyalty.

Discuss how you identify needs and present options that genuinely benefit the customer in your response. Illustrate a strong commitment to customer satisfaction as the foundation of your upselling strategies to demonstrate your integrity and customer-first mindset.

Share a specific example that showcases your teamwork, perhaps through collaborative projects or joint efforts in meeting sales goals. Highlight how teamwork played a role in achieving better outcomes for both customers and the store.

When answering this question, reflect on specific AT&T products or services that resonate with you. Explain why you think they stand out in the market and how you feel they can truly benefit customers, demonstrating your enthusiasm for the role.