Growth Account Manager, North America

The Growth Account Manager at Elite Technology is responsible for upselling the Elite Cloud SaaS platform to existing customers, ensuring customer success through consultative sales, and cultivating strong relationships with key decision-makers in law firms. They also execute sales strategies, track performance using CRM tools, identify cross-selling opportunities, and collaborate with various teams to drive efficiency.

To be successful as a Growth Account Manager at Elite Technology, candidates should have at least 7 years of B2B SaaS sales experience, preferably in account management or a similar role. A track record of exceeding sales targets, strategic thinking abilities, and strong communication skills are essential. Familiarity with CRM platforms like Salesforce or HubSpot is also crucial.

The Growth Account Manager plays a critical role in driving revenue growth at Elite Technology by engaging with existing clients to upsell additional services and modules within the Elite Cloud SaaS platform. Their consultative approach enables them to identify customer needs and present tailored solutions that enhance customer satisfaction and loyalty.

An ideal candidate for the Growth Account Manager role at Elite Technology should possess strong verbal and written communication skills for executive-level engagement, tech-savvy capabilities to use CRM tools and sales software effectively, and the ability to think strategically to develop and execute sales playbook strategies that drive success.

Elite Technology offers a competitive compensation package, comprehensive healthcare coverage, a retirement savings plan with employer contributions, professional development opportunities, wellness initiatives, and flexible remote work options, promoting a balanced and supportive work environment for Growth Account Managers.

In answering this question, share specific examples highlighting your experience in sales roles, focusing on your achievements in exceeding targets and outlining the strategies you employed. Mention your familiarity with sales processes and any CRM software you have used.

Discuss your relationship-building techniques, such as regular check-ins, personalized communication, and understanding client needs. Emphasize the importance of being consultative and solution-focused in addressing current and potential client challenges.

Share your approach to analyzing client data and feedback, utilizing CRM tools to monitor usage patterns, and conducting regular reviews with clients. Mention being proactive in suggesting additional services that align with clients' goals.

Explain how you adapt the sales playbook to fit various client situations, ensuring that you follow the recommended scripts and strategies while remaining flexible to meet specific client needs and fostering personal engagement.

Articulate how effective communication builds trust and rapport with clients, facilitates better understanding of their needs, and helps articulate the value of products clearly. Provide examples of how your communication skills have led to successful outcomes.

Be prepared to outline a specific challenging sale, detailing how you navigated obstacles, the strategies you employed, and the final outcome. Highlight your adaptability and perseverance in achieving success.

Show that you have done your research on the legal technology landscape, discussing key trends, common challenges faced by law firms, and how Elite Technology’s solutions address these issues effectively.

Discuss your strategies for professional development, such as attending conferences, following industry leaders on platforms like LinkedIn, participating in relevant webinars, and subscribing to industry publications.

Share your genuine enthusiasm for the role, discussing aspects like the opportunity to drive meaningful change in clients' operations and the chance to work with cutting-edge technology solutions.

Describe your time management techniques, emphasizing how you assess tasks based on urgency and importance, utilize tools to organize your workflow, and remain focused on meeting your sales targets while ensuring client satisfaction.