Account Manager, SMB Sales

As an Account Manager for SMB Sales at Attentive, your primary responsibilities include driving customer retention and managing expansion sales opportunities. You'll engage in prospecting a substantial book of business, focusing on outreach to identify new leads, conducting pricing negotiations, and presenting valuable insights to customers. By collaborating with the Customer Success team, you'll identify opportunities to upsell, ensuring clients maximize their experience with our platform.

Ideal qualifications for the Account Manager, SMB Sales position at Attentive include 1-2 years of experience in sales roles, particularly in a SaaS, MarTech, or startup environment. Candidates should demonstrate strong objection-handling skills and experience in managing sales cycles using CRM tools like Salesforce. An entrepreneurial mindset and a proven track record of meeting quotas are also highly valued.

The sales process for the Account Manager, SMB Sales at Attentive begins with proactive outreach through cold calls and emails. You will identify leads, conduct product demos, and walk clients through the platform. Pricing discussions will be key, as you'll need to navigate budgets and contractual agreements. The goal is to manage these processes smoothly and efficiently to close deals swiftly while ensuring customer satisfaction.

Yes! The Account Manager, SMB Sales position at Attentive offers remote-friendly options. Candidates can choose to work from their home office or any coworking space of their choice, as our company is dedicated to providing flexibility and autonomy to our team members.

An Account Manager at Attentive contributes to customer success by ensuring that small-business clients receive timely insights and support regarding their engagement with our platform. By analyzing data trends and usage, you'll present valuable recommendations for maximizing their efforts, thereby fostering loyalty and retention. Your role in identifying growth opportunities solidifies the customer’s trust in our services, making you integral to their achievements.

When facing objections in a sales pitch, it’s essential to listen actively to the customer's concerns. Acknowledge their feelings, and then provide well-researched responses that address those specific points. By demonstrating understanding and offering tailored solutions, you can redirect the conversation back to the value of Attentive's offerings, thereby improving your chances of closing the deal.

During my previous sales position, I identified an opportunity for upselling by analyzing a client's engagement metrics. I approached them with a presentation that highlighted how an upgraded package could further enhance their marketing results. By aligning our platform's features with their goals and backing it up with data, I was able to secure the upsell successfully.

In prospecting, I leverage tools like CRM software to research potential leads and segment them based on their likelihood of conversion. I employ a mix of cold outreach through emails and calls, focusing on personalized messaging that speaks to their specific needs. Additionally, networking via social media platforms helps me connect with potential clients organically.

Prioritizing cold calls and emails involves assessing the potential value of leads. I categorize leads based on their engagement level and previous interactions. High-potential leads will receive more immediate follow-ups, while others are nurtured through email campaigns. This ensures efficiency while maximizing the chances of converting leads into clients.

I consider metrics such as historical sales data, current pipeline stages, customer engagement levels, and market trends essential for accurate sales forecasting. By analyzing these aspects, I can provide a realistic outlook that helps align expectations within the team and informs strategic planning.

Building rapport begins with understanding the client's business and their unique challenges. Active listening is key; I take the time to ask questions and show empathy toward their situation. Maintaining regular communication and offering valuable insights help to create a relationship based on trust, making clients more receptive to my recommendations.

My approach to product demos is to tailor the experience to the client's specific needs. I ensure to address their key pain points while showcasing how Attentive’s features can solve their challenges. Encouraging interaction during the demo allows me to gauge their interest and adjust my presentation accordingly for maximum impact.

Managing negotiations requires open communication and a good understanding of the client’s constraints. I aim to be flexible while also conveying the value of our offerings. Using data to support our pricing decisions increases credibility and helps reach mutually beneficial agreements quickly.

I have extensive experience utilizing CRM software, primarily Salesforce. I leverage CRM capabilities to track customer interactions, manage the sales pipeline, and analyze customer data to inform sales strategies. This familiarity helps me streamline my workflow and maintain organized communication with prospects.

I am very excited about the opportunity to contribute to a company that leads in innovation and customer engagement. Attentive’s use of cutting-edge AI technology to deliver personalized marketing solutions resonates with my passion for bringing value to clients. Joining a collaborative team dedicated to customer success aligns perfectly with my career aspirations.