AM Server - Solbar

As an AM Server at Solbar, your core responsibilities revolve around delivering exceptional dining experiences. You'll take orders, anticipate guest needs, and ensure satisfaction with every beverage and meal. Additionally, you will input orders accurately into our POS system, maintain the cleanliness of the restaurant, and comply with Auberge Resorts Collection standards, all while working in a fast-paced hospitality environment.

To apply for the AM Server position at Solbar, you should have a minimum of one year of experience in the foodservice or hospitality industry. It's advantageous to have knowledge of food and wine, especially from previous roles in luxury hospitality settings. Also, you must meet the age requirement to serve alcohol and be able to work a flexible schedule, including weekends and holidays.

Working as an AM Server at Solbar means becoming part of an energetic team in a stunning venue. The environment is fast-paced yet supportive, with a focus on collaboration and high-quality service. You will engage with both guests and team members alike, creating a dynamic atmosphere where everyone's contributions matter.

The starting pay for an AM Server at Solbar is $16.50 per hour. It's important to note that this figure is subject to adjustments based on your experience, education, and performance within the role, as Solage values its team members and their contributions.

At Solbar, career development is a priority. As an AM Server, you will receive training and mentorship opportunities which can lead to advancement within Auberge Resorts Collection. Your role will help you acquire valuable skills in hospitality that can further your career in the industry.

When answering this question, emphasize the importance of anticipating guest needs and creating a welcoming atmosphere. Providing personalized service and responding promptly to requests demonstrates genuine care, which is essential in luxury dining.

A good approach here is to illustrate your conflict resolution skills. Mention a specific situation where you navigated a customer complaint, focusing on how you diffused the situation with empathy and effective communication, thereby enhancing the guest experience.

Employ your organizational skills in your response. Talk about prioritizing tasks, actively checking in with each table, and leveraging teamwork to ensure that all guests receive timely and attentive service.

Discuss your familiarity with the menu and how you build rapport with guests. Mention that you like to suggest pairings or highlight popular dishes, demonstrating enthusiasm and knowledge to make suggestions that enhance the dining experience.

Express your passion for the hospitality industry and specifically for Solbar. Mention the reputation of Auberge Resorts Collection for luxury service and your desire to contribute to such a positive atmosphere in the beautiful Napa Valley.

Highlight your understanding of safe food handling practices and state and local certifications you hold. Talk about how you keep up to date with industry standards and ensure your actions align with these for both guest and staff safety.

Share a specific example from your past experience where your willingness to exceed expectations led to guest satisfaction. Focus on how your initiative created a memorable moment for the guest.

Discuss your strategies for effective learning, such as repeating menu items aloud, utilizing memorization techniques, and collaborating with team members to discuss dish ingredients and potential pairings.

You can answer this by stating the importance of communication. Mention that establishing strong relationships fosters a collaborative environment, while also fulfilling your individual tasks diligently ensures the smooth operation of the restaurant.

Reflect on personal qualities that make you a great server, such as strong communication skills, attention to detail, or a positive attitude. Reinforce how these strengths ultimately contribute to the overall guest experience.