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Sales Associate, NorthPark

About Away

We believe travel makes us better. Founded in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone.

Join The Crew

We are hiring a Full-Time Sales Associate to join our Dallas, NorthPark team.

Our Retail team creates a transformative experience for each and every customer that visits one of our seventeen stores. We build connections with our customers through product education, world-class-service standards, and operational excellence. We pride ourselves in owning the offline touch point for our brand, and use it as an opportunity to foster a stronger bond with loyal Away fans.

This is an exciting opportunity to join a widely celebrated brand that is looking to continue to innovate and iterate. We’re looking for candidates that are excited to provide best-in-class support to all of our customers from their arrival, and until their departure. 

What you’ll do as a Full-Time Sales Associate

  • You’ll provide exceptional customer service to every person, every time

  • You’ll deliver a memorable experience to each and every customer in a way that is uniquely Away

  • You’ll represent our brand and our core values

  • You’ll maintain the highest level of product knowledge and expertise. Help customers navigate through the shopping, product and sales journey

  • You’ll maintain the integrity of the space and uphold our visual standards

  • You’ll work in-store programs and events as needed

  • You’ll assist with any necessary processes and operations to keep the store alive and thriving

Who you are

  • You’re an excellent communicator with a passion for people

  • You’re comfortable working with all types of personalities

  • You maintain cool under pressure

  • You’re an effective and expedient problem-solver with a keen attention to detail

  • You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand

  • You’re agile, and motivated by a fast-paced and ever changing environment

  • You’re passionate about transforming travel for all (but that’s a given!)

  • You’re able to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift

  • You’re able to stand/be on feet for extended periods of time throughout the duration of a work shift

  • You’re able to bend, squat, twist, and reach as needed throughout the duration of a work shift

Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.

Who We Are

  • We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. 

  • We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.

  • We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.

What We Offer

  • Pay Range: $17.00 hourly

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.

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Average salary estimate

$35240 / YEARLY (est.)
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$35240K
$35240K

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What You Should Know About Sales Associate, NorthPark, Away

At Away, we believe that travel enriches our lives, and we’re excited to bring on a Full-Time Sales Associate to join our vibrant team at the NorthPark location in Dallas! As a Sales Associate, you’ll play a key role in creating unforgettable shopping experiences for our customers. Your mission is to ensure that every visitor leaves with not just a product but a piece of the Away journey. Imagine the satisfaction of helping people achieve their travel aspirations through exceptional customer service! You will be the face of our brand, showcasing the innovative luggage and travel essentials we've designed to make travel seamless. This is more than just selling products; it's about building meaningful connections with our customer base, educating them on our offerings, and maintaining a lively atmosphere in store. You'll be diving into world-class service standards while staying agile and ready to tackle any challenges that arise. Whether you’re honing your knowledge of our products or contributing to in-store events, your role is all about passion and enthusiasm for travel—qualities we at Away value immensely. If you love dynamic work environments filled with creativity and community, then this role could be your perfect fit. Join us and make a real impact in the travels of others while thriving in a supportive, innovative, and inclusive workplace!

Frequently Asked Questions (FAQs) for Sales Associate, NorthPark Role at Away
What are the main responsibilities of a Sales Associate at Away in NorthPark?

As a Sales Associate at Away in NorthPark, you will be responsible for providing exceptional customer service to every visitor, ensuring they have a memorable store experience. This includes demonstrating product knowledge, engaging with customers to understand their needs, maintaining visual standards of the store, and assisting with operational tasks to keep the location thriving. Your goal is to represent not just the brand but our core values, ultimately enhancing the shopping and sales journey for every customer.

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What qualifications are needed for the Full-Time Sales Associate position at Away NorthPark?

Candidates for the Full-Time Sales Associate position at Away NorthPark should possess excellent communication skills and a passion for engaging with customers. Previous retail experience is a plus but not a necessity, as we value enthusiasm and the ability to learn. You should be comfortable working in a fast-paced environment, can manage various personalities, and are effective in problem-solving. Physical stamina is also important, as this role involves standing for long periods and lifting products when necessary.

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How does Away support its Sales Associates in career growth?

Away is committed to the growth and development of its Sales Associates. We offer a culture that encourages exploration and education, providing opportunities for team members to take time off to travel and gain fresh perspectives. Additionally, we foster an environment where feedback is embraced, and career paths can be tailored to help staff pursue personal and professional aspirations—whether that be through mentorship, training, or promotions within the company.

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What does a typical day look like for a Sales Associate at Away in Dallas?

A typical day for a Sales Associate at Away in Dallas includes just about everything related to creating a positive customer experience. You’ll welcome guests, engage them in conversation, and assist them with product inquiries. You’ll also maintain the store’s visual presentation, participate in operational tasks, and work on any promotional events that take place in the store. Each day is dynamic and offers opportunities to meet new people and learn more about the travel industry.

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What can candidates expect from the company culture at Away?

At Away, candidates can expect a warm and inclusive company culture built around the shared passion for travel. We believe in the significance of work-life balance and encourage our team members to pursue their personal passions outside the workplace. You'll find a community of supportive colleagues who strive for excellence together, making every contribution worthwhile, fostering personal growth, and ensuring everyone feels a sense of belonging.

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Common Interview Questions for Sales Associate, NorthPark
How would you handle a difficult customer as a Sales Associate at Away?

When faced with a difficult customer, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings and ensure you're empathetic while finding ways to resolve the issue. Use your product knowledge to offer viable solutions, and if needed, escalate the situation to a supervisor. The key is to turn a negative experience into a positive one, demonstrating your commitment to customer satisfaction.

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Can you give an example of how you provided great customer service in a previous role?

Think about a time when you went above and beyond for a customer. Share the situation, your specific actions, and the positive outcome that resulted. This could involve resolving an issue, offering personalized recommendations, or simply making someone feel valued. Highlighting specific instances showcases your ability to deliver exceptional service.

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What do you know about the products offered by Away?

Research Away’s product line before the interview, focusing on key items like their innovative carry-on luggage, travel accessories, and their commitment to quality. Express your enthusiasm for how these products enhance the travel experience and demonstrate your understanding of the brand’s values. Showing genuine interest and insight instills confidence in your ability to represent the brand effectively.

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How do you stay organized in a fast-paced retail environment?

Organization in a fast-paced setting is key to success. Use tools like checklists, prioritize tasks based on urgency, and maintain a clear workspace. Share strategies you've employed in previous roles, such as creating a plan at the start of each shift to manage your time effectively. Highlight the importance of communication with team members to keep everyone aligned and organized.

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Why do you want to work for Away as a Sales Associate?

Express your passion for travel and how it aligns with Away's mission. Mention specific aspects you admire about the brand, such as their commitment to innovation and customer service. Tailor your response to reflect how you see yourself contributing to and growing within the company, emphasizing your enthusiasm for helping customers enhance their travel experiences.

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Describe a time when you worked as part of a team to achieve a goal.

Reflect on a team project and how collaboration led to success. Describe your role, how you communicated with team members, and what the collective effort accomplished. Emphasizing teamwork illustrates your ability to work harmoniously in a retail environment like Away, where collaboration is crucial to providing excellent customer experiences.

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How do you approach product knowledge and training?

Demonstrating a proactive approach to product knowledge is essential. Discuss how you engage in training opportunities, seek out information, and take initiative to learn about products. Highlight any prior experiences where your product knowledge helped a customer or improved sales, showing your commitment to being well-informed and providing exceptional service.

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What strategies would you use to meet sales goals as a Sales Associate?

To meet sales goals, it’s important to understand your customers’ needs and leverage effective selling techniques. Discuss techniques like upselling, creating personalized experiences, and promoting current offers to maximize sales. Additionally, emphasize the importance of understanding product features and benefits, which can empower you to confidently guide customers in their purchasing decisions.

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What role does customer feedback play in your approach to sales?

Customer feedback is invaluable in sales as it informs how we can improve service and product offerings. Share examples of how you've used feedback in previous roles to enhance customer engagements or product displays. Highlight how you view feedback as a tool for growth—not just for yourself, but for the entire team and brand.

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How would you maintain visual standards in the Away store?

Maintaining visual standards is vital to providing an excellent shopping environment. Mention how you'd regularly assess the layout, ensure product displays are consistent with brand guidelines, and keep the store clean and well-organized. Discuss the importance of creating an inviting atmosphere to enhance customer experience and encourage sales.

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Away is a modern lifestyle brand creating thoughtful products designed to transform travel. Since our launch in February 2016, we have become one of the fastest-growing consumer brands in the world. We have sold millions of travel products, grown ...

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Sabbatical
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 16, 2025

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