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Techno Functional Consultant

We are looking for a highly skilled and motivated Techno Functional Consultant to join our team for the migration of M365 Ancillary Services. The consultant will play a pivotal role in ensuring the smooth migration and integration of various M365 applications and services, including but not limited to: Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, and Viva Engage. This is a dynamic role that requires both technical expertise and a deep understanding of business processes to help streamline and optimize M365 functionality for organizational use.

Key Responsibilities:

M365 Ancillary Services Migration:

Lead the migration of M365 Ancillary Services (Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, Viva Engage) from existing platforms to Microsoft 365.

Collaborate with cross-functional teams to ensure a seamless transition of data, settings, and configurations across the various services.

Develop migration strategies, timelines, and risk mitigation plans specific to each service.

Techno-Functional Expertise:

Provide technical guidance and functional expertise to ensure the successful implementation and adoption of M365 services within the organization.

Translate business requirements into technical solutions, working with stakeholders to align M365 features with business needs.

Assist with system configuration, customization, and troubleshooting of M365 Ancillary Services.

Application Integration & Optimization:

Work on the integration of various M365 applications into existing business processes and systems.

Optimize application configurations to improve productivity, collaboration, and communication within the organization.

Provide hands-on support for troubleshooting, resolving issues, and maintaining M365 services.

Training & Knowledge Transfer:

Conduct training sessions and create documentation for end-users to ensure they fully understand and can effectively use M365 services.

Facilitate knowledge transfer to internal teams, ensuring a sustainable and long-term usage of M365 tools.

Develop training materials, user guides, and FAQs specific to the migrated services.

Stakeholder Management:

Act as the liaison between business stakeholders, technical teams, and service providers to ensure successful project delivery.

Gather and document business requirements, use cases, and user stories from stakeholders to tailor M365 services to organizational needs.

Provide regular updates on project progress, issues, and risks to management and stakeholders.

Data Security & Compliance:

Ensure that the migration of M365 services adheres to organizational data security and compliance policies.

Work with security and compliance teams to review and implement appropriate controls for the handling of data within the M365 ecosystem.

Ongoing Support and Optimization:

Provide post-migration support to resolve any issues and ensure the smooth functioning of the M365 services.

Continuously assess the usage and performance of M365 applications and recommend improvements or optimizations.

Stay up-to-date with new features and updates to M365 Ancillary Services, assessing their potential impact and benefit to the organization.

Skills & Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

Experience:

3-5 years of experience in a Techno-Functional Consultant role with a focus on M365 or similar enterprise software platforms.

Proven experience with migration projects, particularly in M365 environments.

Solid understanding of the M365 ecosystem, including services like Applications Sending Email, To Do, Whiteboard, Sway, Bookings, Lists, Loop, Stream, Clipchamp, Forms, and Viva Engage.

Technical Skills:

Hands-on experience with Microsoft 365 administration, configuration, and customization.

Familiarity with Power Platform (Power Automate, Power Apps, Power BI).

Strong knowledge of cloud-based technologies and services.

Understanding of system integration methods and best practices.

Functional Skills:

Strong business process analysis skills.

Ability to work closely with business teams to understand requirements and design effective solutions.

Excellent problem-solving and analytical skills.

Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.

Average salary estimate

$85000 / YEARLY (est.)
min
max
$75000K
$95000K

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What You Should Know About Techno Functional Consultant, Axiom Software Solutions Limited

If you're looking to make an impact in the realm of technology while working with an innovative team, consider the opportunity as a Techno Functional Consultant. In this key role, you'll be joining a talented group focused on the migration of M365 Ancillary Services, where your expertise will pave the way for a seamless transition to Microsoft 365. Your responsibilities will range from leading the migration of various applications—like Email, To Do, Whiteboard, and more—to ensuring that the configurations and settings align with organizational needs. This isn’t just a technical position; you’ll also act as a bridge between technical teams and the business side of things, translating requirements into tangible solutions that enhance productivity and collaboration. Your efforts will be critical in not just implementing these M365 services, but optimizing them for maximum effectiveness. You’ll also develop comprehensive training materials and conduct sessions to empower end-users, ensuring that they can navigate these applications with ease. Stakeholder management is another vital component of your role, so strong communication skills are a must as you keep everyone updated on project milestones. Additionally, your commitment to data security and compliance will guarantee that all migrations adhere to company policies. If you’re passionate about technology, possess a unique blend of technical and functional skills, and thrive in dynamic environments, we would love to have you onboard as our Techno Functional Consultant!

Frequently Asked Questions (FAQs) for Techno Functional Consultant Role at Axiom Software Solutions Limited
What are the responsibilities of a Techno Functional Consultant at our company?

As a Techno Functional Consultant at our company, you'll be responsible for leading the migration of M365 Ancillary Services, integrating various applications, and ensuring they align with business requirements. You'll collaborate with cross-functional teams, develop migration strategies, provide ongoing support, and train end-users to enhance their adoption and understanding of the tools.

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What qualifications do I need to become a Techno Functional Consultant?

To qualify for the Techno Functional Consultant position at our company, you should have a Bachelor’s degree in Information Technology, Computer Science, or a related field, along with 3-5 years of relevant experience. A strong understanding of the M365 ecosystem and prior experience in migration projects will be crucial to your success.

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What skills are essential for a successful Techno Functional Consultant?

Essential skills for a successful Techno Functional Consultant include excellent business process analysis, strong problem-solving abilities, hands-on experience with Microsoft 365, and effective communication skills. You'll need to convey technical concepts to non-technical stakeholders and work closely with teams to design effective solutions.

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How can a Techno Functional Consultant contribute to data security during migration?

As a Techno Functional Consultant, you'll collaborate with security and compliance teams to implement controls during the migration of M365 services. Ensuring that the transition abides by data security policies helps protect sensitive information while optimizing the organization’s technological capabilities.

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What does the training process look like for end-users in this role?

In your role as a Techno Functional Consultant, you'll create training materials and conduct sessions designed to empower end-users with knowledge of M365 services. This ensures that users are comfortable with the tools, enhancing productivity and long-term usage while minimizing resistance to change.

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Common Interview Questions for Techno Functional Consultant
Can you describe your experience with M365 and similar software platforms?

Begin by outlining your hands-on experience with M365, emphasizing any migration projects you've led or participated in. Discuss specific functionalities you've worked with, and how you’ve implemented solutions that align with business needs, showcasing your technical and functional proficiency.

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How do you prioritize tasks when managing a migration project?

Discuss your approach to prioritizing tasks by emphasizing the importance of assessing project timelines, stakeholder needs, and potential risks. Share examples of how you've successfully applied this method in past projects to ensure seamless execution and on-time delivery.

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What strategies do you use to ensure effective communication with stakeholders?

Highlight your communication strategies such as regular check-ins, updates, and using collaborative tools to keep everyone informed. It’s important to be responsive to stakeholder questions and concerns, fostering a positive working relationship throughout the project's lifecycle.

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How do you handle challenges or issues that arise during a migration?

Explain your systematic approach to identifying challenges, troubleshooting issues, and collaborating with the team to find effective solutions. Share examples where your problem-solving skills led to successful outcomes, emphasizing adaptability and resilience.

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What tools and technologies do you find most effective for project management?

Discuss specific project management tools you've used, explaining how they enhance collaboration, task tracking, and reporting. Share any experiences where these tools helped streamline processes during previous migration projects.

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Can you provide an example of a time you successfully trained users on new technology?

Share a detailed example of how you developed and delivered training for users. Mention the strategies you employed to ensure engagement and understanding, as well as any feedback mechanisms used to evaluate the effectiveness of your training.

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How do you ensure that migrated services align with business requirements?

Explain the process you follow to gather and analyze business requirements from stakeholders, then relate them to M365 features. Highlight the importance of stakeholder involvement throughout the stages of system design and implementation.

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What measures do you take to stay updated with the latest features of M365?

Discuss your commitment to continual learning through resources like Microsoft updates, online courses, webinars, and community forums. Highlight how staying informed enables you to provide valuable insights and recommendations to the organization.

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How do you approach system optimization for M365 applications?

Detail your optimization strategies such as analyzing user feedback, monitoring application performance metrics, and implementing best practices for configurations. Provide examples of any optimizations you've successfully implemented in the past.

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Why do you believe you are a good fit for the Techno Functional Consultant role?

Wrap up by aligning your skills and experiences with the specific needs outlined in the job description. Emphasize your technical expertise, collaborative spirit, and your passion for ensuring user satisfaction and efficiency in leveraging M365 services.

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Full-time, remote
DATE POSTED
April 3, 2025

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