At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for an Order Team Executive who can join us.
This is an office based role with a requirement to be in the Bristol office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.
Key Purpose
• Manage the timely progression of orders with the dealer network, ensure dealer notes are acknowledged and tasks are actioned.
• Manage customer queries/requests and complaints through both cases and telephone calls to a successful and timely resolution. Use the GOCM to manage cases from customers and keep regular updates on cases, escalate cases that are out of SLA for support to get resolved.
• Engage in the team buzz and team meetings, share best practice and knowledge with the team, and look for ways to improve the day-to-day operation for the team and for our customers and be a positive member of the team with a can-do attitude.
Summary of Responsibilities
•Complete order/cases/note tasks daily, work with the team seniors to move aged orders/cases/notes forward and raise escalations.
• Provide timely and accurate information to our customers to minimise queries and complaints
• Liaise with dealer network and manufacturer on a regular basis to ensure good working relationships
• Deliver client specific tasks for projects that need managing or when there are sensitive accounts that need hand holding
• Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk
• Build rapport and confidence within our customer and supplier base
• Look for better ways of doing things to improve efficiency and customer service, get involved and be engaged
Skills, Experience & Background
• Experience of working in an administrative environment where preparation, planning and organisation is evident.
• Excellent command of spoken English to enable telephone communications with customers and suppliers
• Good command of written English to enable email communication with customers and suppliers
• IT and systems understanding
• Strong work ethic with the ability to show empathy and support the customer
• Ability to deal calmly and professionally with customers and other stake holders within the business
What we can offer …
Salary £24,555
Generous contributory pension scheme
25* days holiday, in addition to bank holidays
Volunteering days to assist in charity work
Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
Free breakfast / fruit
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture
Why Ayvens?
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Ayvens, we believe that progress starts with you, and we are excited to invite a passionate Order Team Executive to our dynamic team based in Slough. In this engaging office-based role, you will be an essential part of our mission to reshape the future of sustainable mobility. Your primary responsibility will be managing the timely progression of orders with our dealer network, ensuring that dealer notes are acknowledged, and that tasks are promptly actioned. You will also be responsible for handling customer queries and complaints through calls and case management, ensuring speedy resolutions. We value team spirit at Ayvens, so you'll actively participate in team meetings, sharing best practices and looking for improvements in our operations to benefit both your colleagues and customers. With your previous administrative experience, excellent command of spoken and written English, and strong IT skills, you will excel in building rapport with our customers and suppliers. At Ayvens, we offer a collaborative environment that fosters personal and professional growth while encouraging you to bring your innovative ideas to the table. After your probation period, you will benefit from the flexibility of working from home a few days, while continuing to engage with our energetic office culture. Join us, and be a part of our commitment to customer satisfaction and sustainable mobility. Your journey with Ayvens starts here!
Join Ayvens as an IT Architect and help shape the future of sustainable mobility with innovative technology solutions.
As a Data Domain Manager at Ayvens, you'll play a crucial role in data quality management and collaborate across departments to drive data excellence.
Join Domino's as a Crew Member to deliver great service and pizza to our customers while enjoying flexible schedules.
Join Mercier Consultancy as a Spanish-Speaking Customer Expert providing top-notch support for Imperial Brands while working remotely from Greece!
Eataly is looking for dedicated Cashiers to deliver exceptional guest experiences in their vibrant Miami marketplace.
Become a key player at CancerIQ as a Customer Success Product Specialist and contribute to innovative healthcare solutions while fostering elite customer engagements.
Join Pilot Company as a Cashier to deliver friendly service while managing guest transactions in a vibrant travel environment.
Join Ideal Dental as an Orthodontic Treatment Coordinator in Garland, where modernity and patient care converge in a thriving environment.
As an RN in our Hematology/Oncology unit, you will play a key role in providing compassionate patient care at Cleveland Clinic Health System.
Cleafy is looking for a collaborative Customer Success Manager to drive client success in the LATAM market with a focus on complex technical product adoption.
Subscribe to Rise newsletter