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Order Team Executive

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are looking for an Order Team Executive who can join us.

This is an office based role with a requirement to be in the Bristol office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.

Key Purpose

• Manage the timely progression of orders with the dealer network, ensure dealer notes are acknowledged and tasks are actioned.

• Manage customer queries/requests and complaints through both cases and telephone calls to a successful and timely resolution. Use the GOCM to manage cases from customers and keep regular updates on cases, escalate cases that are out of SLA for support to get resolved.

• Engage in the team buzz and team meetings, share best practice and knowledge with the team, and look for ways to improve the day-to-day operation for the team and for our customers and be a positive member of the team with a can-do attitude.

Summary of Responsibilities

•Complete order/cases/note tasks daily, work with the team seniors to move aged orders/cases/notes forward and raise escalations.

• Provide timely and accurate information to our customers to minimise queries and complaints

• Liaise with dealer network and manufacturer on a regular basis to ensure good working relationships

• Deliver client specific tasks for projects that need managing or when there are sensitive accounts that need hand holding

• Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk

• Build rapport and confidence within our customer and supplier base

• Look for better ways of doing things to improve efficiency and customer service, get involved and be engaged

Skills, Experience & Background 

• Experience of working in an administrative environment where preparation, planning and organisation is evident.

• Excellent command of spoken English to enable telephone communications with customers and suppliers

• Good command of written English to enable email communication with customers and suppliers

• IT and systems understanding

• Strong work ethic with the ability to show empathy and support the customer

• Ability to deal calmly and professionally with customers and other stake holders within the business

What we can offer …

Salary £24,555
Generous contributory pension scheme 
25* days holiday, in addition to bank holidays 
Volunteering days to assist in charity work

Sustainability Initiatives 
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme (cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme 
Free breakfast / fruit 
EV charging points, bike storage, shower & changing facilities and car parking
Progressive / collaborative culture

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

Average salary estimate

$24555 / YEARLY (est.)
min
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$24555K
$24555K

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What You Should Know About Order Team Executive, Ayvens

At Ayvens, we believe that progress starts with you, and we are excited to invite a passionate Order Team Executive to our dynamic team based in Slough. In this engaging office-based role, you will be an essential part of our mission to reshape the future of sustainable mobility. Your primary responsibility will be managing the timely progression of orders with our dealer network, ensuring that dealer notes are acknowledged, and that tasks are promptly actioned. You will also be responsible for handling customer queries and complaints through calls and case management, ensuring speedy resolutions. We value team spirit at Ayvens, so you'll actively participate in team meetings, sharing best practices and looking for improvements in our operations to benefit both your colleagues and customers. With your previous administrative experience, excellent command of spoken and written English, and strong IT skills, you will excel in building rapport with our customers and suppliers. At Ayvens, we offer a collaborative environment that fosters personal and professional growth while encouraging you to bring your innovative ideas to the table. After your probation period, you will benefit from the flexibility of working from home a few days, while continuing to engage with our energetic office culture. Join us, and be a part of our commitment to customer satisfaction and sustainable mobility. Your journey with Ayvens starts here!

Frequently Asked Questions (FAQs) for Order Team Executive Role at Ayvens
What responsibilities does the Order Team Executive at Ayvens have?

The Order Team Executive at Ayvens is responsible for managing the timely progression of orders with the dealer network, addressing customer queries and complaints, and ensuring all tasks are completed daily. Additionally, this role involves fostering good relationships with our dealer and manufacturer partners, as well as actively participating in team meetings and seeking operational improvements.

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What qualifications do you need to be an Order Team Executive at Ayvens?

To be an effective Order Team Executive at Ayvens, candidates should have experience in an administrative environment, strong communication skills in both spoken and written English, and a solid understanding of IT systems. A strong work ethic and the ability to manage customer interactions with empathy is also important.

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What kind of working environment can an Order Team Executive expect at Ayvens?

Ayvens provides a collaborative and progressive working environment for the Order Team Executive role. The position is primarily office-based in Slough, with the flexibility for remote work after probation. The culture at Ayvens encourages innovation, teamwork, and continuous improvement, making it a great place to grow your career.

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What benefits come with the Order Team Executive position at Ayvens?

As an Order Team Executive at Ayvens, you'll enjoy a competitive salary along with a generous contributory pension scheme, 25 days of holiday (plus bank holidays), volunteering days, flexible working options, and various health insurance coverages. Other perks include access to a colleague car scheme, enhanced parental leave, and initiatives supporting sustainability.

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How does Ayvens approach customer satisfaction in the Order Team Executive role?

Customer satisfaction is a core value at Ayvens. The Order Team Executive is expected to deliver timely and accurate information, efficiently manage orders, and resolve queries or complaints promptly. By building rapport with customers and engaging positively within the team, you'll directly contribute to our commitment to exceeding customer expectations.

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Common Interview Questions for Order Team Executive
Can you describe your experience in managing customer queries or complaints?

Discuss a specific instance where you effectively handled a customer complaint by communicating clearly and providing timely resolutions. Explain the strategies you used to ensure the customer felt valued and supported.

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How do you prioritize tasks in a busy office environment?

Explain your approach to time management and prioritization. Provide examples of how you assess urgent tasks versus important tasks, and discuss tools or techniques you utilize to remain organized.

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How do you ensure effective communication with dealers and manufacturers?

Share examples of how you've built strong relationships in previous roles. Highlight the importance of clear, regular communication and how you use feedback to strengthen those partnerships.

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What strategies do you employ to foster a positive team environment?

Discuss your belief in teamwork and open communication. Share specific examples of how you’ve collaborated with colleagues to achieve common goals and foster collaboration, particularly in challenging situations.

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How do you manage your workload when dealing with multiple orders or cases?

Talk about your approach to workflow management and your ability to multitask. Mention methods you use such as lists, software tools, or regular check-ins to ensure nothing falls through the cracks.

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What do you know about sustainable mobility, and why is it important?

Provide an overview of sustainable mobility, its relevance in today’s environment, and discuss its implications for the automotive industry. Show your enthusiasm for contributing to initiatives that support sustainable practices.

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Can you provide an example of a time you improved a process or system?

Share a specific instance where you identified an inefficiency in a previous role and the steps you took to implement a solution. Highlight the positive outcomes that resulted from your actions.

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How do you handle stress or pressure in the workplace?

Discuss techniques you use to maintain composure under pressure, such as taking a brief pause to gather your thoughts or seeking assistance from teammates, illustrating your intention to maintain quality service despite challenges.

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What makes you a suitable candidate for the Order Team Executive position at Ayvens?

Reflect on your relevant experience, skills, and passion for customer service and sustainable practices. Illustrate how these attributes align with Ayvens’ mission and values.

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Why do you want to work for Ayvens?

Express your interest in Ayvens' commitment to sustainability and customer satisfaction. Discuss how you admire the company’s innovative approach within the automotive industry and how you see yourself contributing to that success.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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