Maintenance Technician

As a Maintenance Technician at Banyan Living, your main responsibilities will include conducting inspections, handling maintenance requests promptly, performing emergency and routine repairs (including plumbing, electrical, and HVAC systems), preparing units for new residents, and maintaining comprehensive maintenance logs. Ensuring safety compliance and helping with landscaping are also essential parts of the role.

To be considered for the Maintenance Technician role at Banyan Living, candidates should have a high school diploma or equivalent, 1-3 years of maintenance experience, and basic knowledge of plumbing, electrical, and HVAC systems. Strong problem-solving skills, detailed attention to task execution, and reliable transportation are also necessary qualifications for success in this position.

A typical day for a Maintenance Technician at Banyan Living involves a mix of scheduled inspections and responding to various resident maintenance requests. You may spend your time fixing plumbing issues, performing electrical repairs, servicing HVAC systems, and preparing apartments for new residents. Communication with team members and residents will be crucial throughout your day to maintain a high standard of service.

Maintenance Technicians at Banyan Living enjoy a competitive package that includes bi-weekly pay, medical, vision, and dental insurance, short and long-term disability, life insurance, and access to an Employee Assistance Program (EAP). Additionally, you will receive a 35% rent discount if you live onsite and acquire paid holidays and vacation time (PTO).

Banyan Living prioritizes safety for its employees by enforcing strict compliance with safety regulations and procedures. Maintenance Technicians are trained to handle potentially hazardous situations, use appropriate safety gear, and keep tools and equipment in good condition to prevent accidents. Regular safety meetings and ongoing training help maintain a safe working environment.

When answering this question, highlight any specific plumbing tasks you've performed, such as fixing leaks, unclogging drains, or installing fixtures. Share metrics or examples of how your work improved functionality in previous roles.

To effectively answer this, discuss your strategies for assessing urgency versus regular requests. Mention how you communicate with residents and a system you might use to ensure timely responses.

Explain your methodical approach, including safety precautions, using diagnostic tools, and consulting manuals if necessary. Emphasize your attention to detail and past successes in resolving such issues.

Illustrate your customer service skills by describing how you stay calm, listen actively, and ensure that you provide solutions to issues raised by residents. Sharing a specific example of a challenging situation can also be beneficial.

Detail any past roles where you have worked with HVAC systems, including installation, maintenance, and repair. Discuss your understanding of how HVAC systems work and any successes you’ve had in optimizing their performance.

Express your willingness to assist with landscaping tasks and any previous experience you may have. Mention any relevant skills or equipment you're familiar with that could benefit the maintenance team.

Describe your habits for maintaining an organized workspace and ensuring safety, such as labeling tools, adhering to cleanliness, and implementing safety protocols to prevent accidents.

Talk about any maintenance software or methods you've used to document and track requests and inventory. Highlight the significance of keeping accurate records for effective operation.

Discuss your commitment to professional development through training, courses, or certifications. Mention the resources you use to stay updated on new technologies or regulations in the maintenance industry.

Provide a specific example where you took extra steps to ensure resident satisfaction, whether it was completing a maintenance task outside of regular hours or providing exceptional service to address a concern.