Estee Lauder Beauty Advisor - Full Time - The Summit

As an Estee Lauder Beauty Advisor at The Summit, you are responsible for meeting or exceeding sales goals, providing exemplary customer service, managing promotional events, and building a loyal clientele. Your role also includes maintaining store presentation standards and ensuring that any customer data is handled responsibly.

To become an Estee Lauder Beauty Advisor at The Summit, there are no formal education requirements, but having retail experience is highly preferred. Strong communication skills are essential, and candidates should be flexible with their schedules, including availability for evenings and weekends.

In your role as an Estee Lauder Beauty Advisor at The Summit, you will set personal sales goals, aiming to exceed targets that may vary. Specifically, you'll be focused on achieving your sales per hour (SPH) goals while also contributing to credit application goals and overall team performance.

Estee Lauder is committed to the growth of its Beauty Advisors at The Summit through various training programs and opportunities for advancement. You’ll receive guidance on sales techniques and customer service skills that enhance your capabilities and career trajectory within the company.

As an Estee Lauder Beauty Advisor at The Summit, you should be able to perform physical tasks such as lifting boxes that weigh between 25-50 pounds and managing stock for the store. You'll also engage in activities like using computer equipment and providing makeup application to customers, which requires dexterity and hand manipulation.

When faced with customer objections, it's crucial to listen empathetically to their concerns and engage in a solution-oriented conversation. Highlight the benefits of the products and share personal experiences to build trust. Always aim to reassure them that their satisfaction is your priority.

Sharing a specific instance can be powerful. Describe a situation where you went above and beyond for a customer, detailing the steps you took to ensure their satisfaction and how it positively impacted their experience and your store's sales.

Building a loyal customer base involves creating genuine relationships through personalized service. Follow up with customers after purchases, remember their preferences, and engage with them during their next visit to deliver an enjoyable shopping experience.

Staying knowledgeable about beauty products and trends is essential. I regularly follow beauty influencers, subscribe to industry publications, and participate in training offered by brands like Estee Lauder to deepen my understanding and share this knowledge with customers.

In a busy sales environment, prioritizing tasks is key. I would focus on customer engagement first, ensuring each visitor receives attention while multitasking on stock management. Having a clear plan and staying organized is critical to handling the rush effectively.

In a sales-driven role like the Beauty Advisor position at Estee Lauder, I am motivated by meeting targets and seeing the results of my effort in both sales figures and customer satisfaction. Knowing I played a part in someone's beauty journey gives me great fulfillment.

Talk about a specific promotional event you've managed, what role you played, and the strategies used to attract customers. Highlight how you engaged with customers and the resulting sales performance to showcase your effectiveness.

Time management in retail involves planning and prioritizing effectively. I would use tools like task lists and short check-ins with fellow team members to keep on track, ensuring that customer engagement always takes precedence.

Effective team collaboration in a store hinges on clear communication and mutual support. Sharing insights, being approachable, and being willing to help teammates during busy times fosters a sense of community and enhances the shopping experience for customers.

Express your genuine interest in Estee Lauder and its products, emphasizing alignment with the company’s values and commitment to excellence. Highlight your passion for beauty and customer service, and how you see this position as an excellent opportunity for growth and contribution.