Breakfast Server - Full Time (AM) - Holiday Inn Dulles - starting at $14/hr

As a Breakfast Server at Holiday Inn Dulles, your main responsibilities include preparing and serving food and beverages to guests, providing friendly and timely service, listening attentively to take accurate orders, and maintaining a clean work environment. You’ll also follow all health regulations and adhere to company policies to ensure guest satisfaction. The goal is to create an inviting atmosphere while maximizing revenue through upselling menu items.

To qualify for the Breakfast Server position at Holiday Inn Dulles, candidates should have a high school diploma or equivalent and at least one year of previous guest service experience. While not mandatory, certification in beverage service such as TIPS or CARE is desired. Strong communication skills and the ability to work in a fast-paced environment are essential.

The Breakfast Server position at Holiday Inn Dulles requires morning availability, with fluctuating days based on business needs. This means you should be prepared for shifts that may vary, ensuring flexibility in your schedule to accommodate the hotel's operational requirements.

Holiday Inn Dulles prioritizes guest satisfaction by equipping Breakfast Servers with comprehensive training on the guest service recovery program. This allows servers to anticipate guest needs and respond promptly to feedback. The emphasis on exceptional service guarantees a positive dining experience so that guests leave feeling valued and appreciated.

Breakfast Servers at Holiday Inn Dulles can expect to work in a collaborative team environment where teamwork is key. You will work alongside other hospitality professionals, including bartenders and kitchen staff, to ensure every guest’s needs are met. This supportive atmosphere fosters camaraderie and makes the workday enjoyable.

The most important quality for a Breakfast Server is an exemplary commitment to customer service. It’s vital to genuinely care for guests' experiences, ensuring they feel welcomed and valued. A friendly demeanor, positive attitude, and attentiveness can significantly enhance a dining experience.

In handling a difficult customer, I would first listen actively to their concerns without interrupting. Understanding their issue is crucial. I would then empathize with their feelings, apologize for any inconvenience, and take immediate action to address their concern, whether it’s rectifying a mistake or providing a complimentary item if necessary.

In my previous roles, I focused on understanding menu items well, including detailing specials and promotions. When taking orders, I would engage with guests by asking whether they would be interested in pairing their meal with a popular beverage or highlighting a signature dish to increase interest. This not only enhances the dining experience but also fosters higher revenue.

During busy breakfast shifts, prioritization is key. I usually start by assessing the immediate needs, such as greeting and serving guests who have just been seated. I then organize my tasks based on urgency, such as taking orders, preparing tables, and managing side work efficiently while remaining observant of guests' needs.

To manage multiple orders, I utilize a combination of writing down orders promptly and employing mnemonic techniques. I pay close attention during each interaction and repeat order details back to guests for confirmation. This not only helps to solidify my memory but also reassures customers that their requests are accurate.

Maintaining safety and cleanliness is paramount in the serving role. I consistently follow health regulations and company policies, ensuring all areas are clean before, during, and after breakfast service. By regularly checking for spills, adhering to proper food handling practices, and managing work areas efficiently, I create a safe dining environment for guests.

My motivation to deliver excellent service stems from a desire to create memorable experiences for guests. The joy of seeing a satisfied customer enjoying their meal and leaving happy makes all the hard work worth it. I take pride in my role as a Breakfast Server, knowing that I am contributing to their overall experience.

When training a new team member, I would start by providing a thorough overview of our service standards and expectations. I’d pair theoretical knowledge with practical shadowing experiences, encouraging them to ask questions and practice tasks in real-time. Continuous support and feedback would be essential in their learning process.

What I enjoy most about being a Breakfast Server is the opportunity to interact with a diverse range of guests each day. Every encounter is unique and provides a chance to share great experiences over food and drinks. Additionally, the fast-paced environment keeps the job exciting and dynamic.

During peak hours, I handle stress by staying organized and maintaining a calm demeanor. I focus on one task at a time while keeping an eye on the overall flow of service. Taking deep breaths and prioritizing tasks effectively helps me manage the busy environment while still ensuring each guest receives high-quality service.