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Are you ready to lead the charge in exceptional customer support? Blacklane is seeking a passionate Support Operations Lead in vibrant Miami to drive our global Partner Support team's daily operations. In this dynamic role, you'll manage everything from onboarding and offboarding to handling compliance documents and responding to inquiries via email and chat. As the go-to person for escalations, you will optimize processes and ensure that our partners are thriving and getting the best out of their relationship with us. Your analytical skills will be put to good use as you analyze data to monitor performance and drive continuous improvement initiatives. At Blacklane, we strive for nothing less than world-class service, and you will play a pivotal role in achieving this goal. With a background in managing customer support teams and a flair for project management, you'll work closely with Program Managers to develop strategies that enhance our support specialists' capabilities. If you're passionate about creating unparalleled experiences, fostering collaboration, and pursuing continual growth, Blacklane could be your next big adventure. Join us in reimagining transportation while embracing our values of sustainability, inclusion, and team spirit!
Blacklane‘s mission is to empower travelers to schedule professional drivers with unprecedented convenience. We promise a consistently exceptional experience around the world.
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