Sales Support - Licensing

As a Sales Support - Licensing at blueAPACHE, your main responsibilities include providing excellent customer service to our Tier 1 sales team and enterprise clients, managing renewal processes for Microsoft licensing, generating quotes, and supporting sales calls. You will also be responsible for upselling licenses, maintaining relationships with software vendors, and ensuring timely and accurate order deliverables.

To qualify for the Sales Support - Licensing position at blueAPACHE, candidates should ideally have 1-2 years of experience in quoting or customer experience within the technology sector. A strong interest in technology, excellent written and verbal communication skills, and the ability to work in a fast-paced environment are essential. Familiarity with Microsoft licensing models is considered a plus.

blueAPACHE is committed to the continuous growth and development of its employees. As a Sales Support - Licensing team member, you'll have access to ongoing training, paid certification opportunities, and mentorship from seasoned professionals in the field. We provide a supportive environment that encourages learning and career development.

The work environment for a Sales Support - Licensing at blueAPACHE is vibrant and collaborative, with a strong focus on employee and customer experiences. The company promotes a hybrid work model, allowing for flexibility in working from home or the office. Regular social events and a positive culture foster teamwork and camaraderie among employees.

Success in the Sales Support - Licensing role at blueAPACHE requires strong communication skills, attention to detail, and the ability to multitask effectively. A proactive approach to learning and a keen interest in technology, particularly around licensing models, will also contribute significantly to your success in this position.

To effectively handle multiple client inquiries, prioritize tasks based on urgency and complexity. Time management is key, along with clear communication with clients to set expectations. I find that maintaining a positive attitude and being organized helps me manage pressure effectively.

In my previous roles, I've worked with Microsoft licensing by managing renewals, assisting clients with their licensing needs, and ensuring compliance with licensing agreements. I keep myself up-to-date with changes in licensing models to provide accurate information and support for clients.

I recall a situation where a customer needed urgent licensing assistance. I proactively reached out to our vendor for clarification on their specific needs, communicated updates regularly, and ensured they received their licenses on time, which enhanced their experience and solidified our relationship.

My strategy for upselling involves understanding the client's needs and demonstrating how an additional product or service can solve their specific challenges. Building a rapport and establishing trust is essential, as is staying informed about product features and benefits to effectively convey their value.

I stay updated by participating in training sessions, webinars, and industry conferences, actively reading relevant articles, and collaborating with colleagues. I believe that continuous learning is crucial in the tech industry, so I make it a priority.

During a peak period for renewals, I managed stress by breaking tasks into manageable pieces, setting clear priorities, and communicating closely with my team. This approach allowed us to meet all deadlines while maintaining quality customer service.

The most important qualities for a Sales Support role include strong communication skills, empathy, attention to detail, and the ability to work independently as well as in a team. Adaptability and a passion for technology are equally vital for providing outstanding support.

I establish and maintain relationships by ensuring clear, honest communication, being responsive to their needs, and regularly checking in to provide support. Building trust over time through my consistent engagement helps strengthen these relationships.

I am motivated by the opportunity to solve problems, support my team, and contribute to the success of the business. Positive feedback from clients and seeing the direct impact of my work also drives me to excel in my role.

I would first listen actively to their concerns to understand the issue fully. Then, I would clarify any misunderstandings and work collaboratively with the client to provide a solution, keeping them informed throughout the process to ensure they feel supported and valued.