CRM Marketing Cloud Functional Consultant

About Bosch: Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

About the project: Imagine a startup culture within a corporation – agile, flexible, and always looking for new ways to improve. Take the wheel with us as we steer the digital transformation within Bosch and shape the future of IT. As the PT Business Digital Organization (PT/BDO), we lead, support, and assist the Power Tools business units worldwide, by enabling digital transformation and delivering fast, agile, efficient, and innovative solutions. Our organization is diverse, dynamic, and growing, with over 150 people on our location in Serbia working together in 20+ different areas (e-commerce, online marketing, CRM, OneUX, Big Data & AI, Agile, Project management, eLearning, IT infrastructure, IT and Cyber security and many more). We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge IT projects. At PT/BDO, there are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.  

About the team:  Our team is in charge of implementation of SAP CRM solution for Bosch Power Tools across different countries and regions. We would like to empower PT business users to understand the needs of users, to engage with them make in intelligent, personalized and atomized way while making the the best of SAP Marketing Cloud solution. Therefore we need your help!

We are working on global projects and you’ll collaborate with colleagues from all over the world and tackle exciting, cutting-edge projects. There are many opportunities for career growth, and we are all about fostering a culture of trust, support, and inclusivity.

So, if you’re looking for a place where your ideas will be heard and you’ll be encouraged to take challenges and grow, this is the right place for you!

Interested? Get ready to work #LikeABosch!

 You will work with technical department on: 

► Translating business related requirements into technical development tasks. 
► Improving existing SAP Marketing Cloud functionalities through implementation of technical requirements and bug fixing processes. 
► Developing new SAP Marketing Cloud functionalities in order to further automate and improve customer journey experience. 
► Integrating, testing and improving data sources/interfaces in order to generate new marketable consumers as well as to enrich existing data base. 
► Importing third party data through manual and automated uploads into SAP Marketing Cloud. 
► Maintaining a healthy domain by monitoring sender reputation metrics. 
► Standardizing and documenting SAP Marketing Cloud processes. 

You will work with Power Tools Business units on: 

► Identifying and understanding Marketing CRM related business requirements. 
► Consulting and communicating with sales and marketing department on planning and executing digital omnichannel marketing campaigns (Email, SMS, Push notifications, etc.) 
► You will deliver general Marketing Cloud solution trainings for other colleagues worldwide. 
► Creation of reports that will serve as the base for campaign success, customer profiling and strategic decision making (KPI, number of marketable consumers, structure of registered products, etc.).

► Bachelor or Master degree (Business Administration, Computer Science, IT or similar). 
► Experience in IT industry above 3 years (i.e. implementation of software solution) 
► Experience with CRM Marketing applications (i.e. SAP, Salesforce, HubSpot or similar). 
► Experience with system integration applications (i.e. SAP Integration Suite (CPI), Microsoft Azure or similar) is a plus, but not required. 
► Knowledge of Atlassian (i.e. JIRA and Docupedia) or other project management tools will be considered as an advantage. 

► Experience in working across multiple teams and handling multiple stakeholders is appreciated. 
► Logical and systematic thinking. 
► Great communication and presentation skills (Including English).

#LikeABosch Benefits:

Your work-life balance is valuable to us, so we offer you:

• 22 - 27 days of annual leave, because work-life balance is essential to us
• Flexible working hours
• Our Hybrid program is designed to combine working from office and from home, offering flexibility and a balanced approach
• Up to 3 days off for private purposes

Your health and well-being is important to us, so we have you covered:

• Medical subscription for annual health check ups
• Paid private health insurance
• Mental health and well-being initiatives

We believe in a Life-Long Learning approach, supporting your growth through:

• Technical and soft skills training, according to the needs of your role and career path
• A mentorship program and personalized development plans
• English and German language courses, provided based on job requirements and responsibilities
• Local and global career development programs
• Opportunities to attend conferences, that align with your professional goals

You will be part of a product company. You will contribute to developing end-to-end products that are delivered to Global OEMs.

On top of these, we are offering:

• Office restaurant (when working in office) with lunch discounts
• Annual bonus
• Referral bonus

Position is included in referral program. 

Ready to work #LikeABosch?

If you are ready to work #LikeABosch, please fill in the contact form and submit your CV (PDF format) in English language. If you have any questions, you can contact us us electronically at [email protected].