Job details

FRONT DESK ASST MGR

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Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Assistant Front Desk Manager position is responsible for supervising the activities of the hotel front office and bell desk on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests needs are met, as well as assist with their questions and special requests.

Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.
Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
Supervises and directs guest check‑in and check‑out process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra’s standards.
Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations.
Ensures the needs of guests are being met and are consistent with the standards established by Belterra’s management. Monitors daily operations to ensure all departmental service standards are maintained.
Prepares daily schedules according to business levels.
Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary.

Qualifications

Demonstrated knowledge of hotel services operations.
Experience with hotel/reservations property management systems.
Understanding of property and department policies and procedures.
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must be at least 18 years of age.

These skills and abilities are typically acquired through the completion of a high school education or equivalent and two years of hotel experience with one year supervisory experience. This knowledge and these skills are typically acquired through a Bachelor's degree in Hotel Administration or related field and two years hotel experience with one year of supervisory experience and/or a high school diploma or equivalent and seven years experience with three to five years experience in a supervisory capacity.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About FRONT DESK ASST MGR, Boyd Gaming

Join Boyd Gaming Corporation as a Front Desk Assistant Manager and become a key player in creating unforgettable experiences for our guests! Located at our premier casino in St. Charles, MO, this role is an exciting blend of leadership and guest service. As the Assistant Front Desk Manager, you will supervise the daily activities of our front office and bell desk, ensuring every check-in and check-out process runs smoothly while addressing any guest inquiries and special requests with a friendly smile. You'll be responsible for hiring and training staff, motivating them to deliver exceptional service and helping them achieve their goals. Your keen understanding of hotel operations will ensure that we meet our high standards and budgetary guidelines, always with guest satisfaction as the top priority. With a focus on maintaining positive guest relations, you'll address any concerns or complaints in a friendly and timely manner while preparing daily schedules to optimize our services. If you're passionate about delivering outstanding guest experiences and leading a dynamic team in the hospitality industry, we’d love to have you on board at Boyd Gaming Corporation.

Frequently Asked Questions (FAQs) for FRONT DESK ASST MGR Role at Boyd Gaming

What are the main responsibilities of a Front Desk Assistant Manager at Boyd Gaming Corporation?

As a Front Desk Assistant Manager at Boyd Gaming Corporation, you'll supervise the front office and bell desk activities, oversee check-in and check-out processes, train staff, and ensure adherence to service standards. You'll also resolve guest complaints and monitor daily operations to maintain exceptional guest relations.