Cannabis Advisor

To become a Cannabis Advisor at our Mt Holly, NJ location, candidates should have a High School Diploma or equivalent and ideally possess 1-2 years of retail or hospitality experience. Since the role requires interaction with customers and patients, a positive attitude and strong communication skills are essential. Candidates must be 21 years of age and pass a criminal background check along with complying with appropriate state badging as per local regulations.

As a Cannabis Advisor in Mt Holly, NJ, your primary responsibilities include providing exceptional customer service, educating customers about various cannabis products, and ensuring compliance with local and state regulations. You'll help customers navigate product choices, build rapport for repeat business, and maintain an organized, clean workplace. Additionally, you will assist with online order accuracy and support other team members as needed.

While prior knowledge of cannabis can be beneficial for a Cannabis Advisor role in Mt Holly, NJ, it is not strictly required. What matters most is a willingness to learn about cannabinoids, terpenes, and their applications. Continual education and training will be provided as part of your onboarding process to help you become a knowledgeable resource for customers.

The work environment for a Cannabis Advisor in Mt Holly, NJ, is a retail setting with a typically moderate noise level. Employees will often remain in a stationary position and are required to stand for the majority of their shift. Physical tasks include moving products, engaging with customers, and maintaining a clean and organized workspace to ensure a pleasant customer experience.

Skills emphasized for a Cannabis Advisor at our Mt Holly, NJ location include strong customer service abilities, communication, organizational skills, and a desire to learn. Proficiency in using office equipment and software, as well as an understanding of federal, state, and local cannabis laws, can also strengthen a candidate's application and ability to perform effectively in the role.

When answering this question, emphasize your understanding of cannabis products and their potential benefits. Share a thoughtful approach that acknowledges the customer’s concerns, providing clear and factual information about the wellness properties of cannabis without making medical claims. Highlight your commitment to education and customer advocacy.

Discuss specific strategies for building rapport, such as actively listening to customers, remembering their preferences, and offering personalized recommendations. Your enthusiasm for cannabis and your role as an advisor will shine through as you express how you aim to create a welcoming and personalized experience.

Use the STAR method (Situation, Task, Action, Result) to describe a specific instance where you successfully resolved a customer issue. Highlight your patience, problem-solving skills, and ability to communicate effectively, showing how these qualities make you a great fit for the Cannabis Advisor role.

While direct experience is not mandatory, explain any relevant personal or professional experiences you've had with cannabis. Show your enthusiasm for learning more about various products, terpenes, and cannabinoids, emphasizing your commitment to ongoing education within the cannabis industry.

Discuss your understanding of compliance regulations relevant to the cannabis industry, such as age restrictions, labeling requirements, and inventory tracking. Emphasize the importance of adhering to these regulations to maintain safety and integrity in serving customers.

Share your strategies for staying calm and organized during busy times, such as prioritizing tasks and maintaining a positive attitude. Illustrate how teamwork and communication play a role in managing stress efficiently.

Reflect on your personal values and interests that align with the cannabis industry. Talk about how you believe in wellness, community, and education, emphasizing your desire to help others navigate the world of cannabis responsibly and knowledgeably.

Express your problem-solving approach that includes admitting when you don’t know the answer and ensuring the customer that you will seek help or provide accurate information later. Highlight your willingness to learn and find resources to better assist customers in the future.

Discuss your plans for continuous learning, including attending workshops, reading industry blogs, or following experts in the field. This shows that you are proactive about expanding your knowledge, which is vital for a Cannabis Advisor.

Talk about how customer service is essential for instilling trust and transparency in an industry that is still growing and evolving. Emphasize your commitment to providing high-quality support to customers, ensuring that they feel informed and valued during their cannabis experience.