Senior Solutions Consultant - job 1 of 2

As a Senior Solutions Consultant at Braze, you will act as a trusted advisor during the sales process, applying your technical expertise to demonstrate our platform's value. Your responsibilities will include collaborating closely with sales, marketing, and product teams to craft compelling solutions for prospective clients. Additionally, you will mentor junior consultants on best practices, ensuring the team thrives. Your role is essential in building confidence among clients in our capabilities while navigating through varied industry verticals.

To apply for the Senior Solutions Consultant position at Braze, candidates should possess experience in Pre-sales Engineering, Technical Account Management, or Customer Success. Having domain knowledge in SaaS, Marketing Automation, Mobile, APIs or Programming will be advantageous. Strong communication and collaboration skills are essential as this role involves engaging with various stakeholders and conveying complex technical concepts. A high level of intellectual curiosity and a passion for technology will make you a great fit for our team.

Braze's company culture is vibrant and collaborative, particularly for Senior Solutions Consultants. You will find a team that's incredibly supportive, focused on teamwork, and dedicated to achieving excellence. Here, people are encouraged to express their curiosity, share their diverse passions, and help create a balance between work and life. Additionally, the atmosphere fosters growth and learning, allowing you to develop your skills and contribute meaningfully to our customer engagement mission.

At Braze, Senior Solutions Consultants have ample opportunities for career growth. You will work closely with various teams across the organization, including marketing, security, and product development, gaining a holistic understanding of how the company operates. Furthermore, you will be encouraged to enhance your thought leadership skills while mentoring fellow consultants. Formal career pathing, learning platforms, and a yearly learning stipend are also available to support your professional development.

Braze offers a comprehensive Total Rewards package for Senior Solutions Consultants, including competitive compensation, equity grants, and flexible paid time off. You will also have access to comprehensive medical, dental, and vision plans, along with important family services like fertility benefits and parental leave. Professional development opportunities and a curated office experience enhance your work environment, promoting both community and personal growth.

In responding to this question, highlight specific projects where you effectively showcased technical solutions to clients. Discuss your methodology in understanding client needs, the strategies you used to align the technology with customer goals, and the results of your efforts. Demonstrating your ability to blend technical and soft skills effectively will be key.

To answer this, share your approach to relationship-building, emphasizing active listening and empathy. Talk about how you follow up consistently and provide valuable insights to nurture trust. It's also important to discuss any techniques you've used to gather and leverage feedback from clients to improve the relationship.

Express your commitment to learning by discussing the resources you use to stay updated, such as industry publications, webinars, and professional networks. Include examples of any recent technologies or trends you've explored and how you apply this knowledge in your professional role to add value to your clients and team.

Focus on a specific example where you prepared for a technical presentation, detailing your process from understanding the client's requirements to delivery. Mention your techniques in engaging your audience and addressing their queries effectively. Highlight the outcome and any feedback you received afterward to demonstrate your effectiveness and adaptability.

Choose a specific challenge that illustrates your problem-solving abilities. Discuss the steps you took to analyze the situation, collaborate with your team, and implement a solution. Highlight the results that came from your approach, showcasing your leadership qualities and critical thinking skills.

Illustrate your mentoring strategy by discussing your belief in leading by example and fostering a supportive environment. Explain how you would assess their individual needs, provide constructive feedback, and create a plan for their professional development. Your response should highlight your commitment to helping others grow in their roles.

Walk the interviewer through your approach, focusing on empathy and understanding their concerns. Discuss how you would present data-driven results from existing clients, coupled with a tailored solution that addresses their hesitations. This shows your capacity for persuasion and your commitment to customer satisfaction.

In answering, describe your methods for prioritizing tasks, such as implementing project management tools, setting clear deadlines, and communicating effectively with stakeholders. Include examples where you successfully managed deadlines without compromising quality or service, reflecting your organizational skills and commitment to client relationships.

Convey your enthusiasm for fast-paced environments by discussing how they inspire creativity and innovation. Mention your ability to thrive under pressure and your enjoyment of continuous learning opportunities that come with a rapidly changing landscape. This response reflects your adaptability and excitement for the dynamic nature of the role at Braze.

To respond, outline relevant KPIs that measure success in a solutions consulting role, such as customer satisfaction scores, conversion rates, and the percentage of successful implementations. Discuss how tracking these indicators can drive improvement strategies and enhance client relationships, demonstrating your goal-oriented mindset.