Hospice RN Case Manager (RN)

As a Hospice RN Case Manager at Brighton/Suncrest Hospice, you are responsible for providing high-quality care and services to patients at various locations, such as their homes or care facilities. This involves conducting psych-social assessments, collaborating with an interdisciplinary team, managing patient visits, and communicating effectively with family members and healthcare professionals. You'll also need to manage documentation and be adept in prioritizing patient needs.

To qualify for the Hospice RN Case Manager role at Brighton/Suncrest Hospice, candidates must possess current Registered Nurse (RN) licensure in good standing in their state of practice. Additionally, strong teamwork skills are crucial, along with effective time management and familiarity with electronic medical records systems. Candidates also need reliable transportation to travel throughout the service area.

Brighton/Suncrest Hospice offers a competitive benefits package to its Hospice RN Case Managers, which includes medical, dental, and vision insurance, paid time off, and a 401k plan with employer match. We also value work/life balance, ensuring our employees feel appreciated and valued in their roles while contributing to a rapidly growing company.

At Brighton/Suncrest Hospice, support for our Hospice RN Case Managers comes in many forms, including strong teamwork with professionals like social workers and chaplains, as well as an emphasis on independent work. Our staff has access to resources that allow them to manage patient care effectively while enjoying the autonomy of their roles. We promote continuous learning and professional development to empower our nurses.

The work environment for a Hospice RN Case Manager at Brighton/Suncrest Hospice is collaborative and supportive, emphasizing teamwork and camaraderie among professionals. You will work closely with a diverse team and have the flexibility to manage your own schedule, allowing you to deliver personalized patient care. We foster a culture that recognizes the contributions of each team member, making it a fulfilling place to work.

When answering this question, reflect on personal experiences that inspire your passion for hospice care. Discuss your commitment to patient dignity and comfort during their final stages of life, and how providing compassionate care to both patients and their families drives your work as a Hospice RN Case Manager.

Share specific strategies you use for time management, such as creating daily schedules, setting priorities based on patient needs, and regularly communicating with your care team to balance workloads effectively. Highlight your ability to adapt and triage urgent patient needs while ensuring that every patient receives quality care.

Provide a specific example from your past experience focusing on a challenge with a patient's care. Discuss the steps you took to understand the patient’s unique needs, collaborate with your team, and find a resolution that honored their wishes. This highlights your problem-solving skills and commitment to patient-centered care.

Emphasize your approach to team collaboration, including regular communication, active participation in meetings, and valuing the insights of each team member. Share examples of how you have successfully worked with social workers and chaplains to enhance patient care, showcasing the importance of a united team approach.

Explain the importance of empathy, active listening, and clear communication in establishing trust. Illustrate how you demonstrate these qualities in your interactions, ensuring that patients and families feel supported, respected, and informed throughout their hospice experience.

Discuss your methods for coping with emotional stress, such as self-care practices, seeking support from colleagues, and staying focused on the goal of providing comfort and care to patients and their families. Highlight your dedication to maintaining your well-being, which in turn allows you to serve others effectively.

Be honest about your experience with electronic medical records (EMR) systems. Discuss specific EMRs you've worked with, your proficiency levels, and how you've utilized these systems for effective documentation and communication with other care team members as a Hospice RN Case Manager.

Outline your approach to psychosocial assessments, emphasizing the importance of understanding both the medical and emotional needs of the patient. Discuss techniques for gathering information, including open-ended questions and active listening, while ensuring you create a supportive and safe environment for patients and families.

Share examples of how you assess patient needs upon arrival and determine the most critical tasks for that visit. Explain your decision-making process for prioritizing urgent needs while balancing routine care requirements, and how effective communication with your team keeps everyone aligned.

Articulate your aspirations related to hospice care, such as furthering your skills in palliative care, taking on leadership roles, or contributing to community education on hospice services. This helps interviewers see your commitment to professional growth and dedication to the field.