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Critical Response Senior Specialist

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Inclusion at Bumble Inc.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Overview:

Bumble Inc. is looking for a Critical Response Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.

In this position, you will be responsible for investigating and responding to severe harms and managing requests from government authorities, law enforcement, and NGOs. This role will also provide crucial support in responding to complex and sensitive crisis escalations. A successful candidate is willing and able to work with sensitive content, such as child exploitation, graphic physical or sexual violence, suicide/self-harm, and other material considered to be offensive or disturbing.

Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable. Our wider Trust organization includes the centralized and dedicated teams focused on:

-Creating products and systems that proactively detect and prevent harm and promote healthy, kind relationships

-Developing policies that govern and adjudicate responsible, safe, inclusive, and respectful behaviour and content across all Bumble Inc. platforms

-Supporting members who experience safety incidents in a trauma-informed, empathetic manner

This role is a hybrid role and will be based in Austin, Texas, USA, reporting to the Critical Response Manager.

Please note that this position involves exposure to sensitive and graphic content, including but not limited to vulgar, violent, and sexual content.

What You'll Do:

Ability to review and be exposed to sensitive and graphic content daily as part of core role
Enforce our policies for time-sensitive escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical issues, ensuring the prompt and effective protection of our users.
Respond to urgent escalations and handle government, law enforcement, and NGO takedown and legal requests
Scope out areas for improvement and collaborate with cross-functional teams including Legal, Policy, Product, Engineering, and Customer Experience to identify and solve operational challenges
Strong analytical, critical thinking, and problem solving skills
Excellent written and verbal communication skills, with the ability to craft clear and concise recommendations and present them to a range of stakeholders
Participate in on-call rotations for nights, weekends, holidays, and as needed

Required Experience & Skills:

3-4 years of experience in Trust and Safety, especially in an operations or law enforcement response team, or a related field
Demonstrated expertise identifying and investigating behaviors by users who seek to commit crimes on online platforms
Experience working with external entities such as law enforcement, government agencies, or NGOs, particularly those that handle child sexual abuse and exploitation and physical and sexual violence issues
Demonstrated ability to quickly and independently prioritize urgent risks and make judgment calls on sensitive content
Proficient in Portuguese, French, or second language is preferred

About You:

Are passionate about Bumble’s mission and values
Are comfortable operating in ambiguous and complex problem spaces, and helping teams you work with to define the questions that help support the business
Understand and can demonstrate relevant operational knowledge and drive operational excellence and impact in a global organization
Are willing to occasionally work flexible hours to support global teams and on-call for incidents on evenings, weekends, and holidays

$70,000 - $94,000 a year

For base compensation, we set standard ranges for all roles based on function, level, and geographic location. This position is also typically eligible to participate in our short- and long-term incentive programs. Benefits include Medical, Dental, Vision, 401(k) match, Unlimited Paid Time Off Policy.

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the centre and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.

Bumble Inc. Glassdoor Company Review

3.8

Bumble Inc. DE&I Review

No rating

CEO of Bumble Inc.

Whitney Wolfe Herd

Approve of CEO

Average salary estimate

$82000 / YEARLY (est.)

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$70000K

$94000K

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What You Should Know About Critical Response Senior Specialist, Bumble Inc.

If you're ready to make a meaningful impact in the world of online safety, Bumble Inc. is on the lookout for a Critical Response Senior Specialist to join our Trust Operations team in Austin, Texas. This exciting role offers a unique chance to bridge the gap between technology and empathy by investigating severe harms and managing urgent requests from various authorities, including government agencies and law enforcement. With a focus on responding to complex crisis escalations, you will play a vital part in ensuring the safety of our users while enforcing policies on sensitive issues like child exploitation and physical violence. The ideal candidate is not just detail-oriented but also possesses strong analytical skills and a knack for effective communication. You will thrive in a cross-functional, hybrid environment, collaborating with teams across Legal, Policy, Engineering, and Customer Experience to drive operational excellence and tackle challenging scenarios. At Bumble, we pride ourselves on inclusivity, encouraging diverse perspectives, and working tirelessly to create a space where relationships are healthy and equitable. If you have 3-4 years of relevant experience, including knowledge of trust and safety operations, and are passionate about making a difference, we encourage you to apply. Join us in helping craft a safer online experience for everyone, while enjoying the robust benefits we offer, which include unlimited paid time off and a supportive work culture that genuinely values its employees. Together, we'll redefine how relationships flourish in the digital world!

Frequently Asked Questions (FAQs) for Critical Response Senior Specialist Role at Bumble Inc.

What are the main responsibilities of a Critical Response Senior Specialist at Bumble Inc.?

The Critical Response Senior Specialist at Bumble Inc. plays a crucial role in investigating severe harms and managing time-sensitive escalations related to child exploitation, physical violence, and other urgent safety concerns. This position involves collaborating with cross-functional teams to drive safety initiatives and responding promptly to legal and governmental requests, ensuring the well-being of users across all platforms.