Customer Liaison - job 1 of 3

As a Customer Liaison at California Closets, you'll handle the crucial task of scheduling appointments for Design Consultants while providing top-notch service to clients via phone, email, and in-showroom interactions. Additionally, you’ll support the Centralized Scheduling team, greet visitors in the showroom, and maintain its cleanliness. Administrative tasks, including social media support and potentially accounts receivable, are also part of your role.

To be a strong candidate for the Customer Liaison position at California Closets, you should have 1-2 years of customer service or admin experience in the construction or home improvement industry, preferably with a luxury brand. An Associate's degree in business administration or accounting is preferred. Familiarity with calendar management and a tech-savvy approach are also beneficial.

The Customer Liaison at California Closets works part-time with a schedule of Tuesday to Friday from 9:30 AM to 5 PM and Saturday from 9:30 AM to 4 PM. This allows for a flexible work-life balance while contributing to the team's success and ensuring customer satisfaction.

As a Customer Liaison, you can enjoy a variety of benefits tailored to your career development and well-being, including health insurance options (medical, dental, and vision), PTO days, paid holidays, and access to a 401K retirement plan with a company match. There are also numerous opportunities for you to grow and advance your career within the company.

To prepare for an interview for the Customer Liaison position at California Closets, familiarize yourself with the company’s products and services, practice articulating your relevant experience, and be ready to discuss how you can enhance customer experience. Highlight your organizational skills and prepare to give examples of your ability to thrive in a fast-paced setting.

When answering this question, share specific examples from your previous roles that demonstrate your ability to handle inquiries, resolve issues, and create positive experiences for customers. Highlight achievements or feedback you've received that showcases your dedication to outstanding service.

Explain your systematic approach to prioritizing tasks, perhaps mentioning tools or methods you use to stay organized. Emphasize your attention to detail and your ability to manage multiple schedules effectively, ensuring customer needs are met efficiently.

Discuss your ability to remain calm and empathetic. Provide an example of a challenging interaction, how you addressed the customer’s concerns, and what the outcome was, illustrating your problem-solving skills and commitment to customer satisfaction.

Talk about your experience with maintaining workspaces. You might mention routines you follow or checklists you use. Explain how a clean environment positively influences customer perceptions and interactions.

Share your belief in the importance of communication and teamwork. Give an example of a successful project you worked on with a team, underscoring your role and the collaborative efforts that led to positive results.

Mention any relevant software or systems you are familiar with, like Microsoft Office, Salesforce, or scheduling tools, and express your readiness to learn new technologies quickly. Provide examples of how you've adapted to new tools in past roles.

Articulate your admiration for California Closets, focusing on its reputation for quality, customer service, and values. Share how your career goals align with the company’s mission and how you can contribute to its success.

Discuss your openness to learning and growing from feedback. Provide an instance where you received constructive criticism and how you applied it to improve your work performance, showing your willingness to adapt.

Share a specific story that highlights your commitment to exceptional service. Detail the situation, your actions, and the positive outcome to illustrate your dedication to customer satisfaction.

Articulate your understanding of customer experience and brand interaction. Highlight elements such as personalized service, supportive communication, and creating memorable interactions as key components in delivering an exceptional brand experience for customers.