Project Manager (CcaaS) - (Hybrid - Toronto)

As a Project Manager (CcaaS) at Capco, you'll lead the entire CCaaS implementation process, which includes everything from design to deployment and follow-up support. Your role involves developing relationships with stakeholders, defining client roadmaps, and utilizing your expertise in project management to navigate complex situations effectively.

Candidates for the Project Manager (CcaaS) position at Capco should have at least 10 years of technology project management experience and a valid PMP designation. Experience with Agile and waterfall methodologies, as well as familiarity with tools like JIRA and MS Project, will also be essential for success in this role.

Capco measures success for a Project Manager (CcaaS) by the ability to effectively deliver projects on time and within scope, while fostering strong relationships with clients and team members. Successful candidates will also demonstrate innovative problem-solving skills and the capacity to manage risks throughout the project lifecycle.

In addition to fundamental project management skills, having expertise in stakeholder management, cross-group collaboration, and data-driven decision-making is highly valued. Familiarity with contact center projects and cloud computing can also give candidates a competitive edge in the role of Project Manager (CcaaS).

A Project Manager (CcaaS) at Capco will focus on the implementation and migration of Customer Contact as a Service solutions, steering projects that transform customer interactions in the financial services industry. This involves working closely with clients to identify their needs and deliver innovative solutions that enhance their operational efficiency.

When asked this question, highlight specific Agile projects you've managed. Discuss how you implemented Agile principles to enhance team collaboration, improve product quality, and deliver projects on time.

Provide examples where you used communication and negotiation skills to align stakeholder goals with project objectives. Discuss your approach to regular updates and feedback during the project lifecycle.

Emphasize your ability to engage stakeholders through interviews, workshops, and user stories. Discuss how thorough requirements gathering contributes to project success and satisfaction.

Discuss your system for evaluating urgency and importance. Provide examples of how effective prioritization contributed to meeting deadlines and achieving project goals.

Mention specific tools like JIRA, MS Project, and Confluence, and describe how you've utilized these tools to track progress, manage timelines, and facilitate communication among team members.

Explain your process for identifying potential risks early, assessing their impact, and developing mitigation strategies. Include examples of risks you've managed in previous projects.

Share a specific project where you faced challenges, detailing the steps you took to address them and the outcomes achieved. Highlight your problem-solving skills and leadership in this narrative.

Discuss the significance of fostering a collaborative environment. Provide examples of how collaboration has led to better project outcomes in your experience.

Explain your approach to assessing performance, providing constructive feedback, and supporting team members to improve. Examples of past experiences can further enhance your response.

Show your enthusiasm for Capco’s innovative approach and its commitment to the financial services sector. Relate your professional goals to the opportunities you see at Capco, emphasizing alignment with their values.