Junior Disputes Officer - job 1 of 2

As a Junior Disputes Officer at Capital on Tap, your primary responsibilities include managing cardholder transaction disputes, evaluating claims, investigating provided information, and preparing cases for chargebacks that comply with Visa regulations. You'll also engage with customers to resolve their inquiries effectively.

For the Junior Disputes Officer role at Capital on Tap, you should possess at least one year of experience in the card or payments industry and have a good grasp of FCA regulations. Strong verbal and written communication skills, self-motivation, and a good attention to detail are essential qualifications for this position.

The Junior Disputes Officer plays a vital role in Capital on Tap's mission by ensuring smooth handling of cardholder disputes. By resolving these issues efficiently, you contribute directly to making life easier for small business owners who rely on our financial services.

Capital on Tap offers numerous growth opportunities for a Junior Disputes Officer, including pathways to advance within the disputes team and other areas of operations. Ongoing training and development resources are available to help you enhance your skills and career trajectory.

Working as a Junior Disputes Officer at Capital on Tap comes with several enticing perks, including a competitive salary starting at £26,000, private healthcare, generous holiday leave, and a fun workplace environment featuring various game amenities and office dogs.

When answering this question, share specific examples of your past roles in the payments industry, focusing on your relevant skills, projects, or challenges you faced that demonstrate your ability to handle disputes effectively.

In your response, mention the importance of communication, active listening, and understanding the cardholder's perspective. Outline a step-by-step process you would take to investigate and resolve disputes.

Showcase your knowledge by discussing key Visa chargeback rules and timeframes, as well as their implications on the dispute resolution process. Highlight any direct experience or training you've had related to these regulations.

Discuss your time management strategies, such as using task lists or prioritization methods like the Eisenhower Matrix. Share a specific instance where you effectively managed multiple tasks simultaneously.

Share a particular example that illustrates your keen attention to detail, perhaps related to a previous job or project where accuracy was vital. Explain how your efforts contributed to a positive outcome.

Focus on your conflict resolution skills and emphasize the importance of empathy, patience, and communication in dealing with difficult situations. Provide an example of a challenging interaction and how you turned it around.

Articulate your passion for financial services, perhaps by discussing your interests in helping small businesses or your fascination with the evolving payments landscape. Express how this motivates your commitment to customer service.

Mention specific resources such as industry publications, webinars, or professional networks that you utilize to stay informed. Highlight any continuous development initiatives you engage in to further your knowledge.

Research Capital on Tap’s mission, culture, and values to inform your answer. Emphasize your alignment with their goals, your admiration for their inclusive approach, and your enthusiasm for helping small businesses thrive.

Outline your career aspirations and connect them with the experience and skills you aim to gain as a Junior Disputes Officer. Discuss how this role aligns with your growth and future ambitions in the financial services industry.