Part Time Sales Supervisor - Beverly Center, Los Angeles CA

As a Part Time Sales Supervisor at Michael Kors, you'll be responsible for driving sales results through effective team supervision, assisting with operational tasks, and ensuring a stellar customer experience. You will also play a critical role in opening and closing the store, while coaching your team to achieve sales targets and develop their personal styles and customer relations skills.

To qualify for the Part Time Sales Supervisor position at Michael Kors, candidates need to have at least 2+ years of relevant retail experience. A self-starter mentality, a passion for mentoring, and a strong command of customer service are essential. Familiarity with current fashion trends and clienteling will further enhance your application.

At Michael Kors, you can expect an inspiring and fast-paced work environment that encourages creativity and personal growth. The culture is driven by fashion enthusiasts who thrive on engaging with customers, making each day exciting and rewarding. The team fosters collaboration and supports individual development.

Yes, Michael Kors offers a fantastic array of benefits for Part Time Sales Supervisors, including a cross-brand discount across different luxury brands, flexible scheduling options, internal mobility opportunities within Capri Holdings, exclusive employee sales events, and a clothing allotment, allowing you to showcase your fashion sense while being part of the team.

Michael Kors is committed to creating a diverse and inclusive workplace for all employees, including Part Time Sales Supervisors. This commitment is reflected in their hiring practices and workplace culture, which encourage individuals from all backgrounds to succeed and support one another in their professional journeys.

Good customer service starts with understanding customer needs and delivering an experience that exceeds their expectations. A Sales Supervisor should focus on building genuine relationships, actively listening, and addressing concerns promptly, creating a welcoming and enjoyable shopping environment.

During busy periods, motivating the team can be achieved by maintaining open communication and recognizing individual contributions. Encouraging teamwork and providing positive reinforcement can create a supportive atmosphere, helping everyone push through challenges together.

When handling difficult customers, it’s essential to approach the situation with empathy and patience. Sharing a specific example where you listened actively, addressed their concerns, and turned the experience positive can show your skills in customer relations.

Balancing teamwork and individual tasks is about setting clear expectations and deadlines. You should delegate tasks while fostering a collaborative spirit, ensuring that each team member feels accountable for both their individual work and the team's collective success.

Staying updated on fashion trends involves continuous learning through various channels, such as industry publications, fashion shows, social media influencers, and competitor analysis. Sharing this knowledge with the team can also enhance the overall customer experience.

Addressing underperformance should be done constructively. It's important to have a one-on-one discussion to understand the challenges they face. Providing additional training, setting achievable goals, and offering encouragement can help them improve and regain confidence.

An effective approach to enhance operational processes involves identifying inefficiencies through observation and team feedback. Initiating regular team check-ins to gather ideas and implementing changes collaboratively can lead to substantial improvements in day-to-day operations.

Technology plays a critical role in retail customer service by streamlining operations, enabling clienteling, and improving the overall shopping experience. Being technologically savvy allows Sales Supervisors to leverage tools to connect with customers better and drive sales.

Providing exceptional training and ongoing coaching is key to ensuring every team member excels in customer service. Establishing clear service standards and recognizing team achievements can motivate everyone to consistently strive for excellence.

Expressing your admiration for Michael Kors as a fashion brand, its values, and commitment to diversity and inclusion can establish a strong connection. Highlighting your passion for fashion and desire to contribute to the brand's success makes a compelling case for your candidacy.