Sales Operations Analyst

As a Sales Operations Analyst at Carbyne, your primary responsibilities include developing customer agreements in collaboration with various departments, managing the RFP process, and optimizing workflows and processes. You'll also work closely with sales and customer success teams to address client inquiries and create Salesforce reports that inform key business decisions. Your role is essential for driving sales efficiency and contributing to overall revenue growth.

To qualify for the Sales Operations Analyst position at Carbyne, you should have at least 2 years of experience in SaaS Sales Operations. Familiarity with Salesforce, including flows and report generation, is essential. Additionally, strong analytical skills, attention to detail, and proficiency in Google applications are necessary for success. Communication and organizational abilities will also serve you well in this collaborative role.

At Carbyne, Sales Operations Analysts frequently use Salesforce for data reporting and dashboard creation. You'll also be working with content management tools for proposal moderation and Google applications for everyday tasks. Familiarity with these tools will enhance your efficiency and ability to contribute to the team effectively, helping streamline processes and improve sales operations.

Carbyne is committed to the professional growth of its employees, and as a Sales Operations Analyst, you will have opportunities for skill development and career advancement. The company promotes a culture of learning, values proactive problem-solving, and encourages collaboration, allowing you to gain insights from various departments and enhance your career in the tech and public safety sectors.

The work environment at Carbyne for a Sales Operations Analyst is dynamic and fast-paced, reflecting the company’s mission to innovate in public safety. You'll be part of a collaborative team that values diversity and inclusion, fostering a sense of belonging. Employees enjoy flexibility, with unlimited vacation days and perks that promote health and wellness, making it an exciting place to contribute your skills.

In your response, highlight specific tasks you've accomplished using Salesforce, such as building reports, creating dashboards, or managing data. Share examples of how your Salesforce skills helped improve sales efficiency or informed business decisions, emphasizing your analytical abilities.

Explain your methodology for identifying process inefficiencies, gathering data for analysis, and collaborating with stakeholders to implement changes. Share a specific example where your contributions led to measurable improvements, illustrating your problem-solving skills and understanding of sales workflows.

Provide an example that demonstrates your time management skills and ability to prioritize tasks effectively. Discuss strategies you employed to ensure deadlines were met, communication with stakeholders, and how you stayed organized amid competing demands.

Discuss techniques for maintaining data accuracy, such as regular audits, validation checklists, and functional training for users. Share how you communicate the importance of data integrity across teams and how it impacts sales performance.

Emphasize the importance of clear communication, goal alignment, and respect for diverse perspectives when collaborating. Provide an example of a collaborative project and how you navigated different team dynamics to achieve success.

Mention any relevant tools you’re familiar with, such as content management systems, data analysis tools, or proposal management software. Explain how each contributed to your ability to perform your role effectively and improve overall sales operations.

Detail your process for gathering requirements from stakeholders, ensuring data accuracy, and automating reports where possible. Share example reports you’ve optimized that helped provide valuable insights to sales leaders or other stakeholders.

Outline a sales initiative where you provided analytical support or operational improvements. Discuss your role, the actions you took, and the outcomes that resulted, emphasizing teamwork and results-oriented thinking.

Identify key performance indicators (KPIs) relevant to sales operations, such as sales cycle length, deal closure rates, or customer satisfaction scores. Elaborate on how these metrics can inform strategic business decisions and optimize sales strategies.

Reflect on your passion for data-driven decision-making and supporting missions that make a difference, like improving public safety. Connect your motivations to Carbyne’s mission and how they align with your career goals and values.