Inside Sales Closer

As an Inside Sales Closer at Castleworks Home Services, your main responsibilities include following up on HVAC and water heater quotes, engaging with customers through phone, text, and email, and presenting tailored solutions. You will also manage objections, log activities in Service Titan, and work to meet specific sales conversion goals while providing valuable feedback to the sales leadership.

To become an Inside Sales Closer at Castleworks Home Services, candidates should have proven experience in sales or telemarketing, excellent communication skills, and a confident, upbeat attitude. A self-starter mentality with the ability to manage a high-volume pipeline is essential, along with experience using CRM systems like Service Titan or Salesforce.

The earning potential for an Inside Sales Closer at Castleworks Home Services is impressive, combining a competitive hourly wage with commission opportunities. As you excel in turning interested leads into closed sales, your commissions will significantly enhance your overall earnings, rewarding your hard work and commitment.

The work environment for an Inside Sales Closer at Castleworks Home Services is dynamic and supportive. Based in our Valencia West, Arizona office, you will enjoy a desk job without the need for travel, allowing you to focus fully on closing deals. You'll be part of a collaborative team that values customer satisfaction and encourages personal development.

Yes, Castleworks Home Services provides training and support for new Inside Sales Closers to ensure they are well-prepared to succeed. You’ll receive guidance on engaging with customers, utilizing our systems effectively, and understanding our product offerings, setting you up for success in your new role.

In answering this question, highlight specific techniques you’ve used successfully, such as building rapport quickly, utilizing active listening to understand customer needs, and employing urgency in your pitch. Providing examples where these techniques led to closed deals can greatly strengthen your response.

When discussing objection handling, emphasize your approach to empathizing with the customer while maintaining your confidence. Share a specific instance where you successfully turned an objection into a sale, showcasing your problem-solving and persuasion skills.

Your answer should cover any specific CRM systems you’ve used, particularly Service Titan. Explain how you’ve tracked leads, logged customer interactions, and utilized the system to enhance your sales process, illustrating your familiarity and comfort with technology in sales.

In your response, convey your interest in the company’s mission and values. Highlight your admiration for their customer-first approach and how it aligns with your personal sales philosophy. Mention any research you have done about the company and how you see yourself contributing to their success.

Discuss your techniques for organization and prioritization, such as using lists or scheduling tools. Emphasize your ability to remain calm and focused under pressure, illustrating how these strategies have helped you successfully manage a busy sales pipeline.

Provide insight into your goal-setting process, including how you break down larger targets into manageable steps. Talk about your motivation techniques, tracking methods, and how you adapt your strategies as needed to consistently achieve and surpass your sales quotas.

Highlight your follow-up strategy, emphasizing the balance between persistence and politeness. Share your process for creating urgency and reviving interest, mentioning any specific tools or methods you use to keep track of leads effectively.

Your answer should focus on your interpersonal skills. Share techniques like mirroring the customer's tone, active listening, and personalizing the conversation based on the customer’s needs and interests to create a connection right away.

Answer this question by identifying specific challenges, such as handling rejection or competition within the team. Share personal strategies that have helped you overcome these challenges, emphasizing resilience and adaptability in your sales approach.

Discuss how persistence plays a critical role in the sales process, particularly in following up with hesitant customers. Share examples that showcase how your persistent attitude has led to successful closures, reinforcing that determination often results in substantial long-term rewards.