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Technology Leader (Crew Tech Lead)

•            Shape our AdTech/MarTech strategy and ecosystem

•            Hybrid/Flexible working options

•            Annual Bonus, benefits, plus work-life balance

We’re searching for technology visionaries (Crew Tech Leads) to cultivate innovation in our Search & Find Crew within the Home Buying Domain. A high-visibility position where you’ll shape the future of our customer acquisition funnel building innovative experiences across AdTech and MarTech ecosystems, impacting millions of customers.

What you’ll be doing

Reporting directly to the Technology Lead (GM), you’ll orchestrate our suite of discovery tools – from paid media to website traffic, to calculators to property insights – ensuring they evolve with changing customer needs while maintaining a cohesive technical foundation.

•            Your work will directly impact customer acquisition, satisfaction, and business growth while transforming how we build and deliver technology

•            Guide a high-performing engineering team in creating seamless hyper-personalised customer journeys across the home buying discovery phase

•            Bridge product and technology strategies as a part of a dynamic leadership trio alongside the Crew Lead and Designer

•            Steer engineering transformation by implementing modern practices including DevSecOps, shift-left testing, and continuous delivery as a part of our journey to full-cycle engineering

•            Identify patterns and connections across complex systems to unlock innovative solutions others might miss

•            Architect and oversee our digital ecosystem of customer discovery tools that empower home buyers at every step of their journey

What you’ll bring:

•            Expertise in ad, marketing and analytics technologies (ideally Adobe Analytics, Adobe Experience Platform, and GA4/Floodlight)

•            Product engineering background, with a passion for technology and customer-centric solutions

•            Highly experienced in data pipelines and paid media models

•            Understanding of AI/ GenAI / Agentic AI technologies and their application in sales funnels

•            Technical vision that balances innovation with pragmatic delivery

•            Proven ability to influence and align diverse stakeholder’s around technical vision

•            Experience nurturing and guiding engineering teams in agile and product aligned environments 

Working with us

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive.

You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring technologists from across all of Australia and have opened technology hubs in Melbourne, Adelaide, Brisbane and Perth. We really love working here, and we think you will too.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 13/04/2025

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

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What You Should Know About Technology Leader (Crew Tech Lead), CBA

Join CommBank as a Technology Leader (Crew Tech Lead) and play a pivotal role in shaping our AdTech and MarTech strategies within the vibrant home buying domain located in the Sydney CBD area. In this high-visibility position, you will be instrumental in driving innovation across our Search & Find Crew. You'll have the exciting opportunity to influence millions of customers by enhancing our customer acquisition funnel through cutting-edge experiences. Reporting directly to the Technology Lead, you will be the architect of our suite of discovery tools, ranging from paid media strategies to web traffic optimization, ensuring they evolve as our customers' needs change. Your mission will also include guiding a talented engineering team to craft hyper-personalized customer journeys during the home buying discovery phase. As part of a dynamic leadership trio, you will bridge product and technology strategies seamlessly. Embrace the challenge of implementing modern practices such as DevSecOps and continuous delivery, while identifying innovative solutions that may elude others. If you're passionate about tech, have experience in engineering, and are ready to lead the transformation of our digital ecosystem, we encourage you to join our diverse and inclusive workplace where your creativity and ideas are celebrated. Together, let's make a positive impact on customers and communities.

Frequently Asked Questions (FAQs) for Technology Leader (Crew Tech Lead) Role at CBA
What responsibilities does the Technology Leader (Crew Tech Lead) at CommBank have?

The Technology Leader (Crew Tech Lead) at CommBank is responsible for shaping the AdTech and MarTech strategy and ecosystem, orchestrating a suite of discovery tools, guiding high-performing engineering teams, and bridging product and technology strategies. This position plays a crucial role in creating hyper-personalized customer journeys and impacts overall customer acquisition, satisfaction, and business growth.

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What qualifications are required for the Technology Leader position at CommBank?

Candidates for the Technology Leader (Crew Tech Lead) role at CommBank should bring expertise in ad, marketing, and analytics technologies such as Adobe Analytics and GA4, alongside a strong product engineering background. A solid understanding of data pipelines, sales funnels, and AI technologies is highly desirable, as is a proven ability to influence stakeholders and support agile engineering teams.

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How does the Technology Leader role at CommBank influence customer experiences?

The Technology Leader (Crew Tech Lead) directly influences customer experiences by developing innovative solutions that enhance the customer acquisition funnel. By designing seamless user journeys and leveraging modern technologies, you will help empower home buyers at every step of their journey, ensuring a cohesive and satisfying experience.

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What are the key skills needed for the Technology Leader role at CommBank?

Key skills required for the Technology Leader (Crew Tech Lead) position at CommBank include technical visioning, expertise in ad and marketing technologies, a strong understanding of AI applications in sales funnels, and the ability to guide engineering teams within an agile framework. Excellent communication skills for aligning diverse stakeholders are also crucial.

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What is the work culture like for the Technology Leader at CommBank?

CommBank promotes a respectful, inclusive, and flexible work culture for the Technology Leader (Crew Tech Lead). The team values diverse backgrounds and perspectives, providing an environment where creativity and innovation thrive while also emphasizing work-life balance and employee support.

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Common Interview Questions for Technology Leader (Crew Tech Lead)
What motivated you to apply for the Technology Leader position at CommBank?

Highlight your passion for technology and innovation, emphasizing your desire to make a meaningful impact on customer experiences in the home buying space. Discuss how CommBank’s values resonate with your personal and professional aspirations.

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How would you approach shaping the AdTech and MarTech strategy?

Outline a systematic approach to assess current strategies, incorporate customer feedback, analyze market trends, and leverage technology advancements. Highlight the importance of collaboration with various teams to ensure alignment and effectiveness.

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Can you describe your experience with building hyper-personalized customer journeys?

Share specific examples of your past work with customer data and how you utilized analytics to create personalized experiences. Discuss insights gained and the technologies you employed to achieve these outcomes.

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What leadership style do you adopt when guiding engineering teams?

Emphasize a collaborative and supportive leadership style. Discuss the importance of transparency, team empowerment, and fostering a culture of innovation and continuous improvement within the engineering teams.

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How do you stay updated with advancements in ad and marketing technologies?

Explain your commitment to ongoing learning through industry conferences, webinars, and professional networks. Mention specific resources you follow to keep abreast of the latest trends and technologies.

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What experience do you have with DevSecOps and how would you implement it in this role?

Discuss your understanding of DevSecOps principles and your previous experience implementing them. Highlight the importance of shifting security left in the development process to ensure robust and secure technology delivery.

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How would you identify and implement innovative solutions within complex systems?

Explain your analytical approach to problem-solving, emphasizing scenario analysis, user needs assessments, and collaboration with cross-functional teams to uncover opportunities for innovation.

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Describe a challenging project and how you navigated it successfully.

Provide a detailed overview of a specific project, the challenges faced, and the strategies you implemented to achieve success. Highlight teamwork and innovative thinking as key factors in overcoming obstacles.

Join Rise to see the full answer
What do you think are the key trends shaping the home buying domain?

Discuss emerging trends such as the influence of AI, digital transformation, and changing consumer behaviors in real estate. Provide insights on how these trends can be integrated into CommBank's strategies.

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How do you prioritize your responsibilities in a leadership position?

Outline your method of assessing priorities based on business impact, team needs, and strategic goals. Emphasize the importance of flexible prioritization in a rapidly changing environment like technology.

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Full-time, hybrid
DATE POSTED
April 14, 2025

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