Director, Data Operations

The Director of Data Operations at Chime is responsible for partnering with the Chief Data Officer to implement data strategies, improve operational frameworks, oversee daily operations, manage complex cross-functional initiatives, and facilitate effective communication across teams. This role is pivotal in executing key operational processes and ensuring the Data Organization runs smoothly and efficiently.

To become the Director of Data Operations at Chime, candidates should hold a Bachelor's or Master's degree in fields such as Business Administration, Data Science, or Information Technology. Additionally, 8+ years of experience in strategic, consulting, or operational roles is essential, with a strong emphasis on leadership and managing cross-functional teams.

Chime places a strong emphasis on continuous learning and professional growth. As Director of Data Operations, you will collaborate with the learning team to craft and implement learning and development initiatives tailored for the data team, ensuring that you and your colleagues are always equipped with the latest industry knowledge and skills.

Chime fosters an entrepreneurial and inclusive work culture where collaboration, innovation, and diversity are celebrated. As a Director of Data Operations, you will be part of a team that values integrity, accountability, and open feedback, all while being dedicated to helping our members achieve financial progress.

The compensation for the Director of Data Operations at Chime starts at a base salary of $198,990, reaching up to $281,900 based on experience and qualifications. This role also includes a competitive equity package, bonuses, and a comprehensive suite of benefits, making it a highly rewarding opportunity.

Highlight specific projects where you successfully managed cross-functional teams, detailing your approach to facilitating collaboration, ensuring alignment on strategic goals, and addressing any challenges that arose. Focus on how your leadership contributed to the success of these initiatives.

Discuss your approach to operational analysis and continuous improvement. Provide examples of frameworks or methodologies you've used in previous roles, emphasizing how you've successfully streamlined processes and enhanced workflow efficiencies.

Share your experience in creating and managing budgets within data organizations, including any tools or techniques you employ for tracking expenses. Discuss how you foster positive relationships with vendors and ensure that their services align with organizational goals.

Explain the importance of effective communication in coordinating across multiple teams and levels within the organization. Mention specific tools or practices you've used to enhance communication, such as regular updates, town halls, or collaborative platforms.

Prepare an example of a significant initiative you spearheaded, detailing your objectives, implementation process, challenges faced, and the results achieved. This will demonstrate your leadership ability and strategic thinking skills.

Discuss your understanding of strategic alignment and how data initiatives can support broader business goals. Provide examples of how you've previously executed data strategies in alignment with company objectives, ensuring measurable outcomes.

Share specific tools you're proficient in, such as Asana or Jira, and how you've utilized project management methodologies like Agile or Waterfall in your work. Explain how these tools assist in tracking progress, deadlines, and collaboration.

Describe the KPIs and metrics you employ to measure success in data operations. Discuss how you analyze performance and identify areas for improvement, utilizing strong analytical skills.

Reflect on your personal motivations, perhaps mentioning a passion for data-driven decision-making, collaboration, or a commitment to organizational excellence, highlighting how these align with Chime's mission.

Discuss your conflict resolution strategies, emphasizing the importance of active listening, empathy, and finding common ground. Provide an example of a past situation where you effectively resolved a conflict within a team.