Senior Billing Manager

ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining.  The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others.  And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. 

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time. 

About the Position:

As our Senior Billing Manager, you will utilize your experience in SaaS, Salesforce, and data informed insights in order to play a pivotal role in overseeing billing operations. This position requires a blend of technical expertise, strategic insight, and leadership skills to ensure efficient billing processes, accurate data management, and alignment with the needs of the business.​

You will enhance and optimize the end-to-end billing process for our SaaS products, ensuring timely and accurate invoicing, revenue recognition, and compliance with subscription-based billing models.​ You will be responsible for managing and enhancing Salesforce Billing implementations, collaborating with cross-functional teams such as sales and customer success to design solutions that streamline billing processes and improve operational efficiency. You will leverage data analytics tools to develop and maintain billing dashboards and reports, providing actionable insights into billing performance, customer trends, and financial metrics. ​You will also identify opportunities to automate billing workflows, reduce errors, and accelerate billing cycles leveraging Salesforce functionalities.​

This position reports to the Senior Vice President of Finance and will have 2 direct reports. 

This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are.  You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

WHAT SUCCESS LOOKS LIKE: 

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Complete training with our IT Team and  Accounting Team Leads; by the end of training you’ll be able to successfully navigate all internal tools, including Google Apps, Slack, Box, Salesforce, ChowNow Admin, NetSuite, Stripe, and SuiteSync
• Learn the customized processes in Salesforce, NetSuite, Stripe, and SuiteSync
• Familiarize yourself with QTC process for new subscriptions for both recurring and one-time products
• Familiarize yourself with the approval process for add-on subscriptions in Salesforce and the consequent actions to take in NetSuite
• Routinely interface with our Sales, Onboarding, and Client Performance departments to field questions from our customers
• Establish and begin holding weekly 1:1s with each of your direct reports

• Learn to identify and record failed payments per our merchant processor and reflect in NetSuite
• Learn the ins and outs of our payment processors (Stripe)
• Be proactive in identifying billing issues or problematic accounts
• Become familiar with the intricacies of our more advanced customized processes in Salesforce, NetSuite, and Suite Billing;  including amending and terminating existing subscriptions, subscription renewals, upgrades, and downgrades, and redistributing recognized revenue per deferred revenue waterfalls, and termination and cancellation processes
• Become well acquainted with the strengths of each of your direct reports and identified opportunities for improvement and professional development

• Have increased the productivity of your team through hand-ons management and fostering a supportive work environment
• Implemented additional training and development programs for your direct reports
• Present plan to improve revenue, billing and collections processes. This could involve making adjustments to the plan based on the results of the changes
• Continue to track the results of the changes. This will help to ensure that the changes are having a sustained positive impact on revenue, billing and collection
• Start developing a plan for the next 90 days. This will help you to keep the momentum going and continue to improve revenue and billing

• Have at least 7 years of experience in billing or finance roles within SaaS companies
• Have a minimum of 3 years in a managerial position overseeing Salesforce Billing systems. 
• Possess a demonstrated proficiency in Salesforce Billing and CRM platforms, with hands-on experience in system configuration and customization.​ 
• Have strong analytical skills with expertise in tools such as SQL, Tableau, or similar platforms. ​ 
• Can speak in detail to a solid understanding of SaaS billing models, revenue recognition concepts, and subscription-based pricing strategies.​
• Have a demonstrated ability to guide and develop teams, manage cross-functional projects, and influence stakeholders at all levels.​
• Have exceptional verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders.​

• Expected Base Salary Range: $133,237 - $173,250 depending on candidate location
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.  We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.  

Read here about your California privacy rights.

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