As an Overnight 3rd Shift Customer Service Representative at Circle K, you will be responsible for greeting customers, managing the register, making purchasing suggestions, and occasionally working with our food program. You will engage with customers daily while ensuring the store is well-maintained. Your key focus will be to provide fast and friendly service and to support your energetic team in meeting daily goals.

To apply for the Overnight 3rd Shift Customer Service Representative position at Circle K, you should ideally have retail or customer service experience. A high school diploma or equivalent is preferred, along with a strong motivation to learn and grow within the company. Your ability to work well in a team, think quickly, and communicate effectively will set you up for success in this role.

Circle K offers an array of benefits for its Overnight 3rd Shift Customer Service Representatives, including medical, vision, dental, and life insurance along with short and long-term disability options. You'll enjoy flexible schedules, weekly pay, a 401K with competitive company matching, and even tuition reimbursement to support your career advancement.

Yes! Circle K offers flexible scheduling options for the Overnight 3rd Shift Customer Service Representative role, allowing you to choose between full-time or part-time positions depending on your availability. We understand the importance of work-life balance and aim to accommodate your scheduling needs.

As an Overnight 3rd Shift Customer Service Representative at Circle K, you should be prepared to stand and walk for up to eight hours, lift up to 30 pounds from ground to overhead, and occasionally lift heavier items up to 60 pounds. You’ll also need to maneuver around the store, pushing or pulling up to 20 pounds while maintaining a safe and clean environment.

A great way to answer this question is to highlight your passion for customer service and a fast-paced work environment. Emphasize your eagerness to contribute to a team that provides an excellent shopping experience and your appreciation for Circle K’s commitment to employee growth and flexibility.

When faced with a difficult customer, it’s important to remain calm and listen actively to their concerns. Acknowledge their feelings and offer solutions where possible. Demonstrating patience and a commitment to resolving their issues shows your dedication to customer service, an essential quality for an Overnight 3rd Shift Customer Service Representative.

For this question, share a specific scenario where you collaborated with colleagues to meet a common goal. Focus on your role, the challenges faced, and the successful outcome. This highlights your teamwork skills, something that is crucial for the role at Circle K.

The most important quality for a Customer Service Representative is effective communication. You must be able to listen to customers, understand their needs, and convey information clearly and positively. Moreover, empathy and problem-solving skills are equally vital for providing excellent customer care.

In a fast-paced environment like Circle K, prioritizing tasks is key. Explain your approach to identifying urgent tasks, delegating when appropriate, and maintaining organized workflow to keep the team efficient and customers satisfied. A strong time management strategy is an asset.

To ensure high customer satisfaction, focus on consistently meeting customer needs, providing friendly service, and going above and beyond in solving problems. Demonstrating respect and valuing customer feedback shows that you care about their experience, crucial for an Overnight 3rd Shift Customer Service Representative.

When it comes to training a new team member, taking a friendly and supportive approach is vital. Start by introducing them to various store areas, encourage them to ask questions, and share best practices while role-playing customer interactions. Creating a welcoming environment helps them feel comfortable and engaged.

This question asks for a specific instance, so choose an example that demonstrates your quick thinking in resolving an issue. Discuss the problem, your thought process, the action you took, and the outcome. This shows your ability to adapt, which is essential for the role.

Managing stress during peak hours involves staying organized and maintaining a positive attitude. Explain your techniques like taking deep breaths, staying focused on tasks, or collaborating with teammates. Being proactive about stress management demonstrates your suitability for a dynamic role like the Overnight 3rd Shift Customer Service Representative position at Circle K.

Express genuine interest in Circle K’s values, workplace culture, and its reputation in the community. Mention specific features like their commitment to employee growth and excellent customer service, which resonate with you and match your professional goals as an Overnight 3rd Shift Customer Service Representative.