Part Time Teller (20 hour) Santa Clara Branch
The Teller is an entry-level position responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Responsibilities:
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
- Identify referral opportunities for new products and services based on client’s financial goals
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
- Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered.
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Previous relevant experience preferred
- Demonstrated sales and customer service experience
- Money handling experience
- Effective problem solving and communication skills
- Ability to work well in a team oriented environment
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service------------------------------------------------------
Job Family:
Branch Service------------------------------------------------------
Time Type:
Part time------------------------------------------------------
Primary Location:
Santa Clara California United States------------------------------------------------------
Primary Location Full Time Salary Range:
$41,600.00 - $51,960.00
Salary shown is for full-time positions and will be prorated for part-time hires based on number of hours worked.
The hourly rate corresponding to the annual range is:
$20.00 - $24.98
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Apr 07, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
Average salary estimate
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Join Citi as a Part Time Teller at our Santa Clara Branch, where you’ll be the friendly face of our services! As a Teller, you’re not just processing transactions; you’re the first point of contact for clients, creating a welcoming environment that embodies Citi's commitment to exceptional customer service. Your day-to-day activities will include handling cash deposits, managing branch vault cash, and assisting clients with their banking needs. You will also play a key role in identifying opportunities for our range of products and services to help clients meet their financial goals. A love for customer interaction is essential, as you will educate clients on our digital options and ensure they feel valued and understood. Adhering to bank policies and regulatory guidelines is also vital, ensuring both client and bank assets are safeguarded at all times. In this role, you will grow your knowledge of financial products, nurture customer relationships, and be measured on your ability to enhance our clients’ experiences. If you've got prior experience in sales or customer service and enjoy working collaboratively, this part-time position is perfect for you. Bring your communication skills, your knack for problem-solving, and plenty of enthusiasm to the Citi team and make a difference for our clients every single day!
Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...
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