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Clerk, HR Records

Job Description

 

 

JOB TITLE:  Clerk, HR Records

DEPARTMENT:  Corporate Support Services

POSTING NUMBER:  106702

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Full Time Permanent

HOURS OF WORK:  35 hour workweek

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of City Hall

SALARY GRADE:  1

HIRING SALARY RANGE:  $50,431.00 - $56,735.00 per annum

MAXIMUM OF SALARY RANGE:  $63,039.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  April 7, 2025

CLOSING DATE:  April 11, 2025

 

 

 

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, Administration, this position is responsible to organize and ensure the central file storage is kept in good working order for the Human Resources division, meeting corporate service standards, legislation, security, confidentiality, policies and guidelines while maintaining and protecting the integrity of the data and record management of the division and ensuring information is easily retained and accessed

 

KEY RESPONSIBILITIES

  • OPERATION SUPPORT
    • Accountable to ensure that the central file storage is kept well organized and that all records/files can be readily available upon request while maintaining and protecting the integrity of the data and record management of the division.
    • Handle all incoming and outgoing mail/courier services and requests accurately and efficiently for effective distribution.
    • Retrieve files based on staff and management requests from the system; delivers to appropriate individuals and updates the records system accordingly to ensure the location of the file is accurately updated for tracking purposes.
    • Accountable for all Administration time entry functions including that information is completed accurately and submitted on time to Payroll Services for processing and that documents are filed and stored based on the policies in place.

     

  • DATABASE AND RECORD MANAGEMENT
    • Receives, organizes and prepares documentation for centralized filing on a daily basis and ensure documents and files are coded and sorted in the appropriate files.
    • Maintain up-to-date and accurate files, logs, correspondence and documentation, using the corporate filing system and ensure necessary sign-offs and approvals meet policies and confidentiality.
    • Electronically track and log relevant information to ensure that files are traceable and accessible while maintaining and protecting the integrity of the data and record management of the division.
    • Reviews the City’s Record Retention By-Law on an on-going basis to ensure the departments records are properly addressed, categorized and maintained within the record keeping software.
    • Purges, prepares files for delivery to archive/records storage centre in accordance with the Records Retention By-Law.

     

  • SCHEDULE AND LOGISTICAL SUPPORT
    • Assist support team and management or as requested in coordinating schedule and meeting requests, minute taking and greeting guests to ensure booking requests meet the needs of the internal and external customers.

     

  • CUSTOMER SERVICE
    • Act as a key front line contact for all internal enquiries, to meet corporate service standards, legislation, best practices, policies and guidelines.
    • Answer and log all incoming and outgoing calls pertaining to records management enquiries and prioritize requests to ensure a thorough understanding of customer needs to resolve issues in a prompt and efficient manner, direct calls and enquiries to the appropriate level for resolution.
    • Understand operational needs and make recommendations regarding the development, communication and implementation
    • Practical Knowledge of Municipal Government and applicable Legislation

     

  • COMMUNICATION AND REPORTING
    • Assist support team and management in preparing and generating reports, data entry, printing/collating packages/applications, presentations, and any other related correspondence (minutes, agenda, letters etc.,) requests are completed accurately by established timelines.
    • Maintains ongoing communications and provides updates, suggestions, and information to Administration team to ensure all inquiries and requests are managed accurately and appropriately.

     

  • CORPORATE CONTRIBUTION
    • Seek information using internal and external resources to gain insight of current processes to assist management in ways to support operational needs.

     

  • BUDGET SUPPORT
    • Use of effective resource and expense management at all times to meet corporate policies and guidelines.

     

  • TEAMWORK AND COOPERATION
    • Provide direct support, training, and information as required on records, Information Management policies, principles and procedures as well as recordkeeping software to departmental staff and HR team.
    • Co-ordinates new initiatives to ensure seamless delivery and proper training are provided to staff.
    • Work well within diverse groups to support operational goals and objectives.
    • Demonstrate corporate values at all times.
    • Participate as a member of cross-functional team.
    • Provide support/backup as necessary.

     

     

    SELECTION CRITERIA:

     

     

    EDUCATION:

    • High School diploma, training in Office Administration or equivalent in related field
    • Completion of Diploma or certificate program in Business, Office Administration, or Records Management

     

    EXPERIENCE:

    • 2-3 years experience in general office preferably in both the public and unionized environment is an asset.
    • 2-3 years experience (or equivalent co-op assignments) working in an office environment or in an administrative/data entry position preferred.

     

    OTHER SKILLS AND ASSETS:

    • Practical Knowledge of Municipal Government, MFIPPA and applicable Legislation is an asset
    • Strong Customer Service skills to handle enquiries and resolve issues in a professional and timely manner;
    • Computer proficiency in Microsoft office/software and electronic document management system
    • Good Communication and People Management skills to interface with internal/external customers and suppliers
    • HRIS Data entry experience required
    • PeopleSoft HCM experience an asset

     

     

    **Various tests and/or exams may be administered as part of the selection criteria.

     

    #LI-Hybrid

     

     

     

    Interview:  Our recruitment process may be completed with video conference technology.

     

    As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

     

    If this opportunity matches your interest and experience, please apply online by clicking the button above (quoting reference #106702 by April 11, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

     

    As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

     

    Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

     

                     If you would like to request content in an alternate format, please contact the Accessibility office by submitting a new Alternate Format Request.

     

     

     

     

     

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    What You Should Know About Clerk, HR Records, City of Brampton

    Are you ready to take on a pivotal role as a Clerk, HR Records with the City of Brampton? This full-time, permanent position offers a dynamic hybrid work model, blending remote and onsite tasks to ensure you stay connected with your team while managing vital HR records. In this role, you will be responsible for organizing and maintaining the central file storage for the Human Resources division. Your efforts will help guarantee that the integrity and confidentiality of the records are upheld while ensuring easy access to essential information. The day-to-day will see you handling all incoming and outgoing mail and accurately responding to requests for file retrievals. With a strong emphasis on database and record management, you’ll ensure all documentation is accurately coded, tracked, and filed according to corporate standards and legislation. Plus, you’ll interact with a wide range of internal customers, providing top-notch service and support. If you have a strong foundation in office administration, a knack for detail, and excellent customer service skills, you will thrive in this role. Your contributions not only support operational goals but also bolster the positive, collaborative atmosphere at the City of Brampton.

    Frequently Asked Questions (FAQs) for Clerk, HR Records Role at City of Brampton
    What are the primary responsibilities of a Clerk, HR Records at the City of Brampton?

    As a Clerk, HR Records at the City of Brampton, your primary responsibilities will include organizing and maintaining the central file storage for the HR division, managing incoming and outgoing mail, and ensuring that all records are accurately coded and easily accessible. You will also handle time entry functions for administrative tasks and provide customer service by addressing internal inquiries related to record management.

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    What qualifications do I need to become a Clerk, HR Records with the City of Brampton?

    To become a Clerk, HR Records at the City of Brampton, you should possess a high school diploma and ideally have a certificate or diploma in Business, Office Administration, or Records Management. Additionally, 2-3 years of experience in an office environment, particularly within a public or unionized setting, is preferred.

    Join Rise to see the full answer
    What type of work environment can I expect as a Clerk, HR Records at the City of Brampton?

    In the role of Clerk, HR Records at the City of Brampton, you can expect a hybrid work environment. This means that you will work both remotely and on-site, specifically at City Hall, allowing for a flexible schedule while maintaining communication and collaboration with your team.

    Join Rise to see the full answer
    How important is customer service for the Clerk, HR Records position at the City of Brampton?

    Customer service is a crucial aspect of the Clerk, HR Records position at the City of Brampton. As the front-line contact for internal inquiries, you will need to respond promptly and professionally to meet corporate service standards and resolve any issues efficiently.

    Join Rise to see the full answer
    What tools and software should I be familiar with for the Clerk, HR Records role at the City of Brampton?

    In the Clerk, HR Records role at the City of Brampton, familiarity with Microsoft Office software and electronic document management systems is essential. Additionally, experience with HRIS data entry systems and PeopleSoft HCM will set you apart as a strong candidate.

    Join Rise to see the full answer
    Common Interview Questions for Clerk, HR Records
    How do you ensure the accuracy and confidentiality of HR records?

    To ensure accuracy and confidentiality of HR records, I implement strict organizational protocols, adhere to data management policies, and regularly review files for compliance. I believe that maintaining current knowledge of relevant legislation, like MFIPPA, is key to effectively handling sensitive information.

    Join Rise to see the full answer
    Can you describe your experience with database and record management systems?

    In my previous roles, I have regularly utilized database and record management systems to track, sort, and retrieve files efficiently. I have a solid understanding of entering data, maintaining logs, and categorizing documents, which ensures all information is accessible and compliant with retention policies.

    Join Rise to see the full answer
    What is your approach to managing multiple tasks and priorities?

    I prioritize my tasks using a combination of urgency and importance, maintaining a detailed to-do list. I find that setting clear deadlines and communicating with team members about project updates helps me effectively manage workloads without compromising quality.

    Join Rise to see the full answer
    How would you handle a situation where a colleague needs urgent access to a file you've already archived?

    In that situation, I would first assess the urgency of the request. If it requires immediate access, I would retrieve the archived file promptly according to our record retention policies and ensure my colleague is kept informed throughout the process to provide support.

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    What kind of initiatives have you taken to improve records management in your previous roles?

    In my previous positions, I initiated regular reviews of our filing systems to streamline processes and reduce redundancies. I also proposed training sessions for staff on recordkeeping software to promote best practices, greatly enhancing our teamwork and operational efficiency.

    Join Rise to see the full answer
    How do you ensure compliance with corporate policies and legislation?

    I stay proactive by regularly reviewing corporate policies and relevant legislation, such as privacy laws. By attending training sessions and keeping communication channels open within the team, I ensure that everyone is aligned and compliant with policy requirements.

    Join Rise to see the full answer
    Can you tell me about a time you resolved a conflict related to record management?

    Once, a discrepancy arose between digital and physical record locations during an internal audit. I organized a meeting with the concerned parties, clarified the expectations, and guided the update of our records, which ultimately led to a smoother process and a stronger collaborative relationship.

    Join Rise to see the full answer
    Why do you think customer service is crucial in records management?

    Customer service is vital in records management because it sets the tone for internal relationships. A responsive and professional interaction not only resolves inquiries quickly, but also fosters trust with colleagues who rely on our record systems for their operational needs.

    Join Rise to see the full answer
    Describe your experience with handling confidential information.

    I have handled confidential information in numerous capacities, always adhering to stringent confidentiality protocols. I’m trained to recognize sensitive data and understand the implications of mishandling it, making it a priority in my daily processes.

    Join Rise to see the full answer
    What motivates you to pursue a position with the City of Brampton?

    I'm motivated by the opportunity to contribute to a community-focused organization like the City of Brampton. The values and commitment to public service align with my career goals, and I’m excited to support a team dedicated to delivering excellent service to the community.

    Join Rise to see the full answer
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    DATE POSTED
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