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SUPERVISOR I

Job Description

APPLICANTS MUST BE PERMANENT IN THE CASEWORKER CIVIL SERVICE TITLE AND IF YOU ARE HIRED PROVISIONALLY IN THE SUPERVISOR TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for the management of over 200 facilities, which mainly are individual, and family shelters are used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the Agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (I) Supervisor I who will:

- Be responsible for providing technical assistance and supervision for the Social Services Staff.

- Supervise staff in the maintenance of case records, ensuring that a continuum of care in mental health, employment, substance abuse and recreation.

- Ensure case records are maintained by agency standards, kept up to date, contain pertinent information relevant to the ILP and meet the requirements established by the NYS Department of Social Services (NYSDSS).

- Review weekly statistical/narrative reports, evaluate staff in the performance of duties, coordinate and participate in case conferences, establish and maintain linkage to resources which meet the needs of residents: and will develop and enforce staffing schedules, ensuring that adequate coverage is always maintained.

- Interface with DHS contracted sites and various City agencies in partnership in assisting our clients into independent living.

Hours/Schedule: 3:00pm – 11:00pm Sunday – Thursday RDO Fri/Sat.

SUPERVISOR I (SOCIAL SERVICES) - 52311

Qualifications

A baccalaureate degree from an accredited college and one year of full-time satisfactory social casework experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$60000 / YEARLY (est.)
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$70000K

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What You Should Know About SUPERVISOR I, City of New York

If you're passionate about making a difference in the lives of New Yorkers, the Department of Homeless Services (DHS) has an exciting opportunity for you as a Supervisor I in New York City! As a key player in our mission to prevent and address homelessness, you'll oversee and support our dedicated social services staff in providing vital assistance to vulnerable populations. Your role will involve ensuring that case records are maintained according to agency standards, up-to-date, and contain necessary information relating to the Independent Living Program (ILP). You will also supervise staff, conduct evaluations, and coordinate case conferences, all while maintaining strong relationships with DHS contracted sites and CITY agencies. With a work schedule that runs from 3:00 PM to 11:00 PM, Sunday through Thursday, you'll have your Fridays and Saturdays free to recharge. We're looking for someone with a baccalaureate degree and at least one year of experience in social casework. Join us at DHS, where together, we strive to provide 38,000 adults and children with access to the support they need to transition from shelter to permanent housing. If you're ready to make a positive impact in your community, we want to hear from you!

Frequently Asked Questions (FAQs) for SUPERVISOR I Role at City of New York
What responsibilities does a Supervisor I at the Department of Homeless Services have?

The Supervisor I at the Department of Homeless Services is responsible for providing technical assistance and supervision to social services staff. This includes overseeing the maintenance of case records, ensuring the delivery of a continuum of care addressing mental health, employment, and substance abuse needs. The Supervisor will also review reports, evaluate staff performance, coordinate case conferences, and establish staffing schedules to ensure proper coverage.

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What qualifications are needed to apply for the Supervisor I position at DHS?

To apply for the Supervisor I position at the Department of Homeless Services, you need a baccalaureate degree from an accredited college and at least one year of full-time satisfactory experience in social casework. These qualifications are essential to ensure that you can effectively supervise staff and manage case records while maintaining compliance with agency standards.

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What is the work schedule for the Supervisor I position at the Department of Homeless Services?

The Supervisor I position at the Department of Homeless Services has a work schedule from 3:00 PM to 11:00 PM, Sunday through Thursday, providing you with Fridays and Saturdays as your days off. This schedule allows for a balanced work-life dynamic while ensuring that support is available during crucial evening hours.

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How does a Supervisor I at DHS support clients in independent living?

As a Supervisor I at the Department of Homeless Services, you will actively interface with contracted sites and various city agencies to assist clients in transitioning to independent living. By maintaining robust communication and collaboration with resource providers and staff, you will ensure that clients receive the necessary support to thrive outside of the shelter environment.

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How does the Supervisor I role contribute to the mission of the Department of Homeless Services?

The Supervisor I role is crucial to the mission of the Department of Homeless Services as it involves direct oversight and support of social services staff. By ensuring effective case management and adherence to standards, this position plays a significant part in helping the city's most vulnerable populations access essential shelter services and find pathways to permanent housing.

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Common Interview Questions for SUPERVISOR I
Can you describe your experience in social casework?

When answering this question, focus on specific examples from your previous roles that demonstrate your skills in social casework. Highlight the types of cases you've managed, any challenges you've overcome, and the outcomes of your interventions, which will showcase your capability for the Supervisor I role at DHS.

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How do you handle conflict within a team?

To answer this effectively, provide a concrete example of a conflict you've resolved within a team setting. Discuss your approach to communication, mediation, and resolution, emphasizing how you kept the team's dynamics intact while focusing on the mission of your organization.

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What strategies do you use to ensure accurate case management?

Discuss specific strategies such as regular training sessions for staff, utilizing case management software, and developing checklists or guidelines that help maintain accurate and up-to-date case records. Highlight your commitment to compliance with agency standards.

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How do you prioritize tasks in a busy work environment?

Explain your process for prioritizing tasks, such as using a system of urgency versus importance. Share an example of a time you successfully managed multiple responsibilities, ensuring that key tasks were completed on time without compromising the quality of the work.

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What approaches do you take to support staff development?

Share your philosophy on staff development, emphasizing mentoring, regular feedback, and providing opportunities for professional growth. Include examples of how you've successfully implemented training initiatives in your previous roles.

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Can you give an example of how you've successfully managed a project?

Describe a project you've managed, detailing your planning, execution, and results. Emphasize your role in collaboration and how those skills could translate to managing projects at the Department of Homeless Services.

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How do you keep informed about the latest developments in social services?

Discuss your commitment to professional development, such as attending workshops, participating in relevant seminars, or being part of professional organizations. This shows your dedication to ongoing learning, which is essential for a Supervisor I position.

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What role do you see yourself playing within the DHS team?

Articulate your vision of being a supportive leader and a resource for your team. Highlight your desire to foster collaboration and communication while reinforcing the mission of DHS to assist those in need.

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How do you approach staff performance evaluations?

Discuss the importance of providing constructive feedback and setting measurable performance goals. Share your previous experiences in handling performance evaluations and how this has positively impacted staff growth in the past.

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What is your philosophy around teamwork in a social services environment?

Share your belief in the power of collaboration and how teamwork can enhance the support provided to clients. Provide examples of how effective teamwork led to successful outcomes in your previous roles, signaling the importance of unity in achieving DHS's goals.

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EMPLOYMENT TYPE
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DATE POSTED
April 10, 2025

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