Business Development Manager

As a Business Development Manager at Civica, you will be responsible for planning and prospecting new business opportunities, building strong relationships with clients, and driving the growth of our cloud-based fleet management solutions. This includes influencing and negotiating with stakeholders, ensuring our offerings deliver real value to public sector organizations.

To thrive in the Business Development Manager role at Civica, candidates should possess over 5 years of experience in new business in a SaaS sales environment. Strong communication and negotiation skills, proficiency with Salesforce, and a proactive, dynamic approach are essential to succeed in this position.

Civica is dedicated to helping its employees grow and achieve their best selves. As a Business Development Manager, you'll have access to numerous opportunities for career development, coaching, and mentorship. Our commitment to employee well-being and satisfaction means we foster an environment that encourages continual learning and improvement.

Business Development Managers at Civica enjoy a comprehensive benefits package that includes 25 days of annual leave along with bank holidays, pension contributions, private medical insurance, health cash plans, and much more. We also promote work-life balance and offer opportunities for volunteering to support the community.

A successful Business Development Manager at Civica should be an excellent communicator with strong negotiation skills, dedicated to building lasting relationships with clients. Agility, resilience, and a proactive mindset are also important, as you'll need to navigate the fast-paced sales environment while meeting client needs effectively.

When answering this question, share specific strategies you've implemented in past roles, such as using market research, networking, and leveraging CRM tools like Salesforce. Highlight your approach to identifying target clients and developing tailored proposals based on their needs.

Provide a specific example that demonstrates your negotiation and influencing skills. Describe the situation, your approach, and the successful outcome, focusing on the value you provided and how it catered to the stakeholder's needs.

Talk about your approach to client relationship management, such as regular check-ins, personalized communication, and providing consistent value through follow-ups and updates. Emphasize the importance of trust and transparency in building successful partnerships.

Explain how you've utilized Salesforce for lead generation, customer tracking, and data analysis to refine your sales strategies. Give examples of metrics you've improved and how Salesforce has helped you stay organized and focused on your sales goals.

Discuss a specific challenge you've encountered in a SaaS sales role, such as market competition or customer skepticism. Describe the strategies you employed to address these challenges and the positive outcomes that resulted from your efforts.

Detail the metrics you focus on to evaluate your success, such as sales targets, new client acquisitions, and client retention rates. Emphasize your proactive approach to setting and achieving goals.

Convey how you gather customer insights through communication and data analysis. Share a specific instance where you adapted a solution based on customer feedback that led to a successful outcome.

Explain your techniques for managing objections, which may include active listening and empathetic communication. Provide an example of a time you successfully navigated a difficult conversation to turn a 'no' into a 'yes.'

Discuss how you collaborate with team members, such as marketing and product development, to enhance your sales approach. Share examples highlighting successful teamwork that contributed to closing deals.

Reflect on your desire to contribute to Civica’s mission of enhancing public services through technology. Mention specific company values or initiatives that resonate with you, showing your passion for making a positive impact in local communities.