Sales Development Representative

As a Sales Development Representative at Clarivate, your primary responsibilities include identifying new sales opportunities for small to medium-scale customers, coordinating with sales teams, and facilitating both outbound and inbound communication. You'll actively engage with prospects through phone calls, emails, social media, and other channels to drive revenue generation by scheduling demos and discovery calls with the Sales team. This role requires a hands-on approach to prospecting, responding to inquiries, and understanding customer needs to effectively guide them toward solutions.

To become a Sales Development Representative at Clarivate, candidates should possess either an associate or bachelor’s degree, or equivalent work experience, alongside a minimum of 2 years of sales or account management experience. Being bilingual in English and Spanish is essential, and familiarity with Salesforce or Microsoft applications will be beneficial. Additional experience in the higher education industry and knowledge of Portuguese can be advantageous but are not mandatory.

The work environment for a Sales Development Representative at Clarivate is dynamic and collaborative. It is a hybrid role, which means you'll have the flexibility to work both in our Mexico City office and remotely. The position is full-time and may require occasional off-hours work to meet customer needs. You'll be part of a team that values collaboration with Product, Marketing, and Sales teams, fostering a culture of continuous learning and growth.

At Clarivate, we prioritize professional development for our Sales Development Representatives. You will have the opportunity to learn continuously, becoming a customer and sales expert while gaining insights into the needs of academic institutions. The role encourages collaboration and mentorship from experienced team members, creating an environment where you can elevate your skills and advance in your career.

To succeed as a Sales Development Representative at Clarivate, key skills include exceptional communication abilities in both English and Spanish, strong relationship-building capabilities, and a talent for identifying customer needs. Familiarity with sales tools like Salesforce, along with a proactive attitude toward learning and adapting, will set you apart. The ability to collaborate effectively with various teams is also crucial, as you work to meet or exceed sales pipeline goals.

In your response, highlight specific experiences in sales, focusing on how they align with the responsibilities of a Sales Development Representative. Discuss any relevant metrics you've achieved, such as sales growth or customer acquisition, and emphasize the skills you've developed that will contribute to success in this role.

This is an opportunity to demonstrate your organizational skills. Discuss your strategies for prioritizing tasks and managing time effectively, such as setting daily goals, using CRM tools, and focusing on high-value leads while maintaining responsiveness to inbound inquiries.

Outline your approach to engaging potential customers by discussing effective communication methods. Mention any tools you utilize for personalization, such as research on prospects or leveraging social media, and talk about how you tailor your messaging to resonate with different audiences.

Use this question to demonstrate your problem-solving and negotiation skills. Share a specific example where you overcame objections or addressed customer concerns, illustrating your ability to adapt your approach and ultimately secure a positive outcome.

Discuss your proficiency with Salesforce or comparable CRM systems. Highlight how you have used these tools to track leads, manage customer relationships, and report on sales activities, showcasing your technical competence in supporting sales efforts.

Emphasize your collaboration skills here. Talk about your experience working with cross-functional teams, such as Sales, Marketing, and Product, and how you aim to foster open communication and transparency to achieve shared goals.

Share your philosophy on relationship-building, focusing on the importance of trust, understanding customer needs, and consistently providing value. Discuss how your approach helps in nurturing long-term partnerships and contributes to overall customer satisfaction.

This question allows you to showcase your achievements. Provide details about a specific campaign, your role in it, the goals set, and the results achieved. Highlight what made the campaign successful to convey your understanding of effective sales strategies.

Discuss your personal motivations and resilience in the context of sales. Talk about how you set goals, celebrate small wins, and seek continuous improvement, all of which help you maintain a positive attitude, even when faced with challenges.

Explain your perspective on customer feedback as a critical component of the sales process. Discuss how you gather, analyze, and apply feedback to enhance sales approaches and product offerings, ultimately leading to better customer experiences and satisfaction.