Technical Support Executive (Evening Shift)
Take the Clearer route to smart career growth. At Clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We’re not just about technology—we’re about making eCommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results.
With fresh investment and rapid growth, this is the perfect time to join our journey. When you become part of Clearer.io, you step into a role where your work truly matters. Here, you’ll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way.
If you’re ready to cut through the clutter and focus on what really matters in a dynamic eCommerce landscape, Clearer.io is the place to grow, lead, and shape the future of online retail. Join us, and be part of a team that’s committed to making eCommerce clearer, more efficient, and more rewarding for everyone.
About this role:
Clearer.io is seeking a Technical Support Executive to join our Support team. As a Technical Support Executive you will have the opportunity to work with cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our clients.
- Utilize JavaScript/CSS/HTML to set up and customize our app for customer’s stores.
- Troubleshoot technical issues and provides possible resolutions.
- Respond to and follow up on support inquiries by email, chat and phone. Support Customer Success team (L1-tier) with technical problems.
- Work closely with Partners to implement their requirements and sustain good partnerships.
- Collaborate with other Dev teams for cross-functional integrations. Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of Knowledge base articles.
- Contribute to build technical documents which can improve processes and help CS teams to fix problems themselves as much as possible.
- Strong Technical background in Computer Science, Software Engineering or a related technical field preferred
- Proficient understanding of JavaScript, HTML, CSS.
- Proficient English reading and writing skills.
- Good at problem-solving and debugging skills.
- Good logical thinking.
- Pay attention to every detail/aspect of the work.
- Communicate fluently in English.
- Have a track record in e-commerce.
- Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
- Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don’t settle for the status quo. Every risk teaches us something new.
- Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask ‘How can we help?’ striving always to make a meaningful
- Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication—with customers, partners, and team members—is essential for building strong relationships.
- 100% Remote Culture: Work from anywhere that brings you happiness.
- Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.
- Wellness Allowance: Support for classes promoting physical and mental health.
- Time Off: 20 days/year, in addition to Vietnam holidays.
- MacBook Provided.
- Collaborative Events: Offline meet-ups, monthly gatherings, year-end party, and company trips.
- Continuous Learning: Technical and general workshops, online resources.
- Health and Wellness Benefits: Generali Health Care, annual check-up.
- International Exposure: Enhance expertise and English communication skills.
Average salary estimate
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Are you ready to take your career to the next level with Clearer.io as a Technical Support Executive? Based in the vibrant city of Ho Chi Minh, Vietnam, you’ll become a key player in our mission to redefine eCommerce through innovative technology and exceptional client service. At Clearer.io, we're dedicated to empowering our partners through a suite of tools designed to streamline operations and engage customers in a more meaningful way. In this role, you’ll dive into the world of eCommerce, utilizing your technical skills in JavaScript, HTML, and CSS to help customize our application for users effectively. You’ll troubleshoot issues, respond to inquiries via email, chat, and phone, and collaborate with our Support and Development teams to enhance the customer experience. This is your opportunity to shine in a supportive environment where your contributions are recognized and valued. We pride ourselves on a culture that emphasizes clarity and results, so your impact will be felt throughout the organization. Whether you are optimizing technical documents or ensuring that our partners' needs are met, your work will matter. Join us at Clearer.io and be part of a team that's committed to making eCommerce clearer, simpler, and more rewarding. With a remote-first culture, performance-based bonuses, and a commitment to continuous learning, this role offers not just a position but a pathway to growth and success in the fast-paced world of online retail.
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