Technical Sales & Service Representative

As a Technical Sales & Service Representative at Power Train Services, Inc., your primary responsibilities include engaging with customers through on-site sales and gear inspections, building strong relationships, and generating leads. You will document all customer interactions, manage new and existing business opportunities, and effectively communicate our products and services. The role also requires 50% travel to meet with clients and follow up on quotes and RFQs.

To become a Technical Sales & Service Representative at Power Train Services, Inc., you should have a high school diploma or equivalent, with a preference for a degree in a related field. Additionally, at least two years of service experience in the paper industry is necessary. You'll need strong organizational skills, the ability to work independently, and excellent communication skills to succeed in this role.

The salary range for a Technical Sales & Service Representative at Power Train Services, Inc. is between $55,000 and $70,000 per year, plus uncapped commissions. The position also includes a company vehicle, adding to the overall compensation package.

A typical day for a Technical Sales & Service Representative at Power Train Services, Inc. involves a combination of in-person visits to customers, providing technical sales support, and performing gear inspections. You'll also spend time documenting interactions with customers, generating quotes, and tracking leads. Your day may vary significantly based on customer needs and travel schedules.

The company culture at Power Train Services, Inc. promotes integrity, respect, and innovation. As a Technical Sales & Service Representative, you'll be part of a supportive environment that values quality relationships, teamwork, and outstanding customer service. The organization prioritizes personal and professional development, encouraging employees to embrace change and continuously improve.

Approach building relationships with customers by first understanding their unique needs and challenges. Use active listening to show genuine interest and offer tailored solutions. Consistency in follow-ups and maintaining open communication will help forge stronger bonds and trust with your clients.

Describe your experience by highlighting specific roles and responsibilities related to technical sales in the paper industry. Mention your accomplishments, such as sales growth or successful project completions, and emphasize your familiarity with products and services offered, showcasing your technical knowledge.

Effective time management starts with prioritizing your tasks based on urgency and size of the account. Use tools like wall calendars or software to plan your itinerary and block out times dedicated to customer meetings and administrative tasks, ensuring you stay on top of both new leads and existing customer needs.

When communicating technical information to clients, use simple, clear language and avoid jargon. Provide visual aids like charts or blueprints to help explain complex concepts. Tailor your explanations based on the customer's understanding level, and be open to questions to ensure clarity.

When faced with a dissatisfied client, listen to their concerns without interruption, acknowledging their feelings. Investigate the issue and provide an honest response about the steps you can take to resolve it. Follow through on commitments, keeping the client updated throughout the process to rebuild trust.

Share a specific instance where you identified an opportunity to upsell based on your understanding of the customer's needs. Explain the approach you used to educate the client on the benefits and how it aligns with their goals, and mention any resultant increases in sales or customer satisfaction.

Teamwork is vital in this role to collaborate with technical teams for insights on product offerings and to leverage collective strengths. Engaging others within the organization enhances problem-solving and ensures all perspectives are considered, ultimately leading to better customer service.

To remain informed about industry trends and products, actively participate in professional networks, attend workshops and training sessions, and subscribe to relevant publications. Additionally, communicate regularly with colleagues and technical teams to share knowledge and insights.

The most important quality is the ability to build trust through transparency and integrity. Clients need to feel confident in your expertise and recommendations. This quality fosters long-term relationships and enhances your ability to meet customer needs effectively.

Cold calling requires preparation. Have a clear objective, research the prospect, and tailor your introduction to grab their attention. Being personable and showing genuine interest can open doors, and be prepared to handle objections gracefully while focusing on how you can help them.