Clinical Success Manager

The Clinical Success Manager at Cohere Health is responsible for managing clinical solution execution for a select client portfolio, ensuring alignment with value-based care principles and inpatient care goals. This includes engaging frequently with clients to understand their clinical and business needs, leading client touchpoints, monitoring performance, and developing tactical plans for achieving objectives. Additionally, they act as clinical leads during new client launches and collaborate closely with cross-functional teams to maximize the impact of Cohere's solutions.

To be successful as a Clinical Success Manager at Cohere Health, candidates should have 8–12 years of experience in client service or business operations roles specifically within health tech, healthcare consulting, or related areas. A Bachelor’s degree is required, and advanced degrees such as an MBA or MPH are preferred. Experience in value-based care and inpatient care settings is crucial, as well as a strong ability to build trusted relationships with clients and stakeholders.

The Clinical Success Manager plays a critical role in improving patient outcomes by ensuring that clinical programs meet the specific needs of clients in value-based and inpatient care settings. By closely collaborating with clients, they monitor performance metrics, develop strategic plans, and align solutions with healthcare goals, thereby making a direct impact on the quality of care patients receive during crucial times in their healthcare journeys.

Cohere Health promotes a supportive and inclusive culture that values empathy, diversity, and collaboration. As a Clinical Success Manager, you will be part of an environment designed to encourage professional growth and teamwork, where each member's contributions are recognized. The company believes that diverse teams create impactful work and aims to foster a community where everyone can thrive and succeed.

At Cohere Health, Clinical Success Managers have significant opportunities for career advancement due to the company’s focus on internal growth and development. By demonstrating strong performance and leadership abilities, you can progress to senior roles within the organization, potentially moving into higher strategic positions or exploring specialized areas within value-based care and healthcare consulting.

Highlight specific experiences where you've implemented or managed value-based care initiatives. Discuss any metrics or outcomes that demonstrate your success in improving patient care and reducing costs while working with healthcare providers or organizations.

It’s essential to show your ability to listen to clients’ concerns and needs. Discuss your strategy for establishing trust and rapport, including regular communication, understanding their unique requirements, and providing reliable support and guidance throughout the process.

Discuss the tools and metrics you have utilized to track performance. Emphasize how proactive monitoring can lead to identifying gaps in service delivery and how you have addressed these gaps in a timely and effective manner.

Provide a detailed example, outlining your role, the dynamics of the team, and how you fostered collaboration. Be sure to mention the specific outcomes and how they positively impacted the client’s goals.

Share your process for assessing client needs, identifying key performance indicators, and outlining actionable steps to meet their objectives. Use real-world examples to illustrate how your plans drove positive outcomes.

Explain your organizational strategies, such as task management tools or prioritization frameworks. Highlight your ability to adapt and respond to urgent client needs while maintaining progress on long-term objectives.

Discuss your commitment to professional development, including attending industry conferences, reading relevant publications, and networking with professionals. Demonstrate your awareness of current trends and how they could impact your role.

Detail the project’s scope, your specific role, and the results achieved. Discuss how the success was measured in terms of client satisfaction and outcomes, showcasing your project management skills.

Talk about the various forms of communication you use to ensure alignment with clients and internal teams. Emphasize how tailored communication strategies help in building trust and enhancing collaboration.

Address commonly faced challenges, such as aligning client expectations or navigating complex healthcare environments. Share your problem-solving approaches and resilience strategies that demonstrate your capacity to manage such difficulties.