Collections Officer (AU IT Solutions Industry, Hybrid)

As a Collections Officer at ConnectOS, you will manage and resolve delinquent accounts, develop strong customer relationships to negotiate payment terms, monitor account status, analyze financial data, deal with billing issues, and ensure compliance with regulations. You'll also have the chance to train and mentor new team members while collaborating with other departments to streamline processes.

To qualify as a Collections Officer at ConnectOS, you should have a high school diploma or equivalent and at least three years of prior experience in collections. Essential skills include strong communication and negotiation abilities, proficiency in Excel and other Office software, and flexibility in managing information related to your portfolio.

As a Collections Officer at ConnectOS, you'll enjoy a hybrid work schedule, comprehensive medical, dental, and life insurance starting from day one, paid vacation and sick leave, a competitive salary, and career growth opportunities. Plus, you’ll have access to complimentary fitness and wellness facilities, as well as regular company events!

ConnectOS is committed to ensuring career growth for its employees, including Collections Officers. You’ll receive training and mentoring from experienced team members, participate in regular company events, and have access to financial assistance programs that help you thrive in your professional journey.

ConnectOS is a certified Great Place to Work and a top-rated employer in the Philippines. As a Collections Officer, you'll be part of a leading telematics provider with over 20 years of experience, focusing on enhancing safety and efficiency in fleet management. Joining ConnectOS means being part of an innovative team that values inclusiveness and quality work-life balance.

When dealing with difficult conversations, it's essential to remain calm and empathetic. Focus on actively listening to the customer’s concerns and displaying understanding. You can begin by summarizing their points before offering solutions that highlight flexible payment plans and options.

My process for managing overdue accounts starts with identifying the age and due amounts of the accounts, followed by reaching out to the customers via phone or email. I prioritize communication, ensuring regular follow-ups and documentation of all interactions, which helps in building a reliable collection strategy.

I've used various tools, including Excel for tracking client payments and overall account management. It helps me analyze data trends and generate reports. Familiarity with tools like Xero software also assists in streamlining invoicing and payment processes.

I rely heavily on organization and prioritization. Keeping detailed records of all communications and utilizing Excel spreadsheets or CRM systems allows me to stay on top of account statuses and deadlines. Regularly reviewing this information ensures I maintain accuracy in my follow-ups and reporting.

I assess the customer's financial situation and listen carefully to their needs to find a mutually agreeable payment arrangement. I suggest options that are realistic for both parties, emphasizing our commitment to resolving their account positively while helping them ease their financial burden.

Ensuring compliance involves a thorough understanding of relevant regulations and company policies. I make it a point to stay updated through regular training sessions and resources provided by my employer while practicing transparent communication with customers regarding their obligations.

The key to success in collections is building strong relationships with customers. By fostering trust and open communication, I can effectively negotiate and find solutions to outstanding debts, ultimately helping the company meet its financial goals while supporting clients during challenging times.

I once dealt with a particularly frustrated client regarding a payment dispute. After patiently listening to their concerns and validating their frustration, I proposed a revised payment plan that worked within their means. This proactive approach resulted in a significant improvement in their account and their overall satisfaction.

I am motivated by the satisfaction of helping customers resolve their financial issues and the challenge of negotiating terms that benefit both parties. Additionally, achieving targets and contributing positively to the company's financial health drives my passion for this role.

I strongly believe in collaboration and communication as vital aspects of teamwork. As a Collections Officer, I would regularly share insights and strategies with my team and be open to feedback. Collaborating with other departments is crucial in streamlining processes and ensuring smooth operations.