Field Service Representative - 4475

As a Field Service Representative at Daniels Health, you'll be responsible for inspecting and servicing medical waste products, collaborating with clinical staff to manage waste segregation, and maintaining inventory levels at your assigned location. Your role is critical in ensuring that healthcare facilities operate in a safe and efficient manner, helping to protect both patients and staff.

Daniels Health seeks candidates for the Field Service Representative role with a positive attitude and a background in labor-intensive jobs. Although previous healthcare experience is not mandatory, a dedication to customer service and the ability to manage physical tasks, such as lifting and pushing heavy containers, are essential for success in this position.

A typical day for a Field Service Representative at Daniels Health involves visiting assigned hospitals, interacting with clinical staff to ensure effective waste management, maintaining inventory levels, and servicing medical waste containers. You'll enjoy a stable work schedule Monday through Friday from 7 AM to 3 PM while contributing to a safer healthcare environment.

At Daniels Health, safety is a top priority for our Field Service Representatives. We provide extensive personal protective equipment (PPE) beyond standard protocols to ensure safe handling of medical waste. We also focus on thorough training and support to equip you for handling potentially hazardous situations in a healthcare environment.

Working as a Field Service Representative at Daniels Health offers numerous advantages, including job stability in the essential service sector, a consistent work schedule, competitive hourly wages, and the opportunity to make a meaningful impact in healthcare. Additionally, our commitment to employee well-being ensures that you’ll work in a safe and supportive environment.

This is an opportunity for you to share your passion for customer service and interest in contributing to healthcare environments. Highlight your desire to make a difference and how you resonate with Daniels' mission of ensuring safety and efficiency in waste management.

Talk about a specific example where teamwork led to success. Detail your role, how you communicated with team members, and any challenges you overcame together. Emphasize your ability to collaborate effectively, a key aspect of the Field Service Representative role.

Explain your strategies for managing stress, such as remaining calm, using effective communication, or problem-solving skills. Provide an example that showcases your ability to stay composed while solving issues related to customer service.

Mention skills such as excellent communication, problem-solving abilities, adaptability, and a strong customer service orientation. Relate these skills back to the job’s responsibilities, demonstrating your understanding of their importance in the role.

Discuss your organizational skills and experience in time management. You might outline a systematic approach to regularly check inventory levels, communicate with teams to predict needs, and ensure that supplies are readily available to support hospital staff effectively.

Research Daniels Health's mission and values beforehand. Then, express your understanding of its commitment to providing effective waste management services in healthcare settings, highlighting the company’s focus on safety and environmental responsibility.

Describe how you assess urgency and importance when determining your workload. Provide examples of prioritizing tasks based on deadlines and client needs while illustrating your ability to manage time effectively in a dynamic environment.

Even without direct healthcare experience, you can draw on other job roles that developed relevant skills. Discuss any previous experience in customer service or physically demanding positions and how they've prepared you for this role.

Emphasize the importance of establishing rapport and maintaining transparency. Discuss specific techniques like active listening, confirming understanding, and being responsive to staff questions and concerns, which are vital for effective service delivery.

Explain your problem-solving process, starting with assessing the situation, communicating with the relevant parties, and escalating issues if necessary. This response showcases your proactive approach to addressing challenges in a healthcare setting.