Design Consultant

As a Design Consultant at Renewal by Andersen, you will visit customers' homes to consult and identify the best window or door solutions according to their needs. You'll leverage your sales training, utilize product samples, and employ technology to facilitate product presentations. Throughout the process, your commitment to exceptional customer service is key, ensuring clients feel understood and valued at every interaction.

To become a Design Consultant at Renewal by Andersen, candidates should possess at least two years of sales experience, preferably in a business-to-consumer (B2C) in-home setting. Strong communication skills, a positive demeanor, and a strong focus on exceeding customer expectations are vital. Additionally, a college degree or equivalent experience is preferred, along with above-average technology skills since all sales processes are conducted using devices like iPads or laptops.

A Design Consultant at Renewal by Andersen can anticipate earning between $150,000 to $300,000 annually, largely driven by performance-based commissions. With no cold calling and a robust lead generation engine backing you up, the earning potential in this role is excellent for those willing to invest effort into building solid customer relationships.

Renewal by Andersen offers thorough training programs for new Design Consultants to ensure that they are well-prepared to succeed. This includes product knowledge, sales methodologies, and technology training. Continuous professional development opportunities are also available, enabling consultants to enhance their skills and adapt to industry trends.

Design Consultants at Renewal by Andersen generally won’t need to travel far, as their appointments are confined to around a two-hour radius from their base area. There are no overnight travel requirements, allowing for a balance of work and personal life while still engaging directly with clients in their homes.

Start with active listening to understand their needs and preferences. Building rapport is essential; ask open-ended questions to draw out their vision for their home. Then, present tailored solutions, using product samples and technology to illustrate benefits clearly.

Provide a specific example where you identified a customer’s need that wasn't initially stated. Explain how you went above and beyond to provide solutions or services that challenged their initial reservations, leading to a positive experience and hopefully a referral.

I set personal sales goals and regularly track my progress. Celebrating small wins helps maintain enthusiasm. I also stay engaged by continuing to learn from industry leaders and participating in team training and collaboration.

Address objections with empathy and understanding. I listen carefully to the customer's concerns before providing factual information or alternative solutions that match their needs. This approach helps build trust and often turns an objection into a sale.

Share previous experiences where you worked directly in customers’ homes, focusing on your method for establishing trust and using samples to support discussions. Highlight any specific techniques that improved your closing rate.

I prioritize my appointments by assessing customer needs and timing. Utilizing digital calendars and reminder apps allows me to stay organized and ensure I’m timely and prepared for each meeting, maximizing productivity and customer satisfaction.

Express genuine admiration for the company’s history and commitment to quality. Emphasize your enthusiasm for being part of a team that transforms homes and how the company’s values align with your own in terms of customer service and community impact.

I regularly seek feedback from peers and superiors and invest time in professional development. Engaging in role-playing exercises and staying updated on industry trends enhances my sales approach and keeps me competitive.

Detail a specific instance that may have involved a difficult client or an unexpected objection. Explain your strategy to address and resolve the situation, which showcases your problem-solving abilities and resilience in sales.

Discuss any CRM software, digital quoting tools, and presentation technology you’ve used previously. Emphasize your adaptability in learning new tools quickly and how they aid in providing exceptional customer service.