Implementation Manager - WMS SaaS
The role of the Implementation Manager is client-focused and reports to the Director of Project Implementation. The Implementation Manager is responsible for delivering Warehouse Management System (WMS) implementation projects of all sizes and complexity for various warehouse clients worldwide.
In partnership with Project Manager, Scrum Master and the Director of Project Implementation, the Implementation Manager will work with an Agile delivery team to deliver solutions to the clients.
*Important - You must reside in the United States to qualify for this role.
What makes you an ideal candidate:
- You are comfortable maintaining partnerships with Datex internal and external client stakeholders to ensure project timelines are on track and will be met;
- You know how and when to interact with users and software engineers to ensure business requirements are translated to functional tech specs;
- You are familiar with and have a solid grasp on software engineering protocols and development;
- You can troubleshoot WMS software and provide on-site support/training for client warehouse employees;
- You are familiar with or skilled at assisting in development and testing of WMS software features;
- You know how to work on the development of warehouse software reports and system features;
- You have experience in warehouse and logistics functions, such as shipping, receiving, inventory, lifts, etc.
Role and Responsibilities
- Leading requirement discovery
- Facilitating solutions design
- Training clients
- Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
- Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
- Providing oversight of the technical items delivered by the Technical Associates
- Testing of technical solutions in the customer environment
- Accountability for the success of client Go Live either on-site or remotely
- Assigning tasks and providing training to the Technical Associates
- Acting as a client consultant to advise clients in best practices and efficiencies
- Assisting the Director and other departments with Process Improvement initiatives
- Ensuring all artifacts are stored in the DevOps project for the client
- Potentially acting as the Product Owner for a specific Client Delivery Team
- Potential working toward specializing in work for customers from a specific industry
Preferred Skills
- Prior experience in implementing WMS or TMS or other Supply Chain related software
- Ability to build and maintain collaborative relationships with department members and clients
- Experience in the warehousing industry
- Knowledge of Agile work practices
- Requirement Effort Analysis
- Technical Solution Analysis
- Business Process Analysis
- Gap Analysis
- Quality Control
- Client Training
- Project Time-Tracking
- Knowledge of:
- SQL
- SQL Report Services
- Workflow
- XML
- Technical Documentation
- Microsoft Office
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Other duties or projects may be assigned in addition to this general overview of the job.
- Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
- Superior communication skills – ability to communicate clearly and concisely in both verbal and written mediums
- Willing to travel 25% of the time during employment
- Medical, Vision, Dental and Life/Disability Insurance available
- Paid Time Off and Paid Holidays
- 401K
- Supportive leadership environment
Not only does Datex Inc. accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Datex is proud to be an equal opportunity workplace!
Datex will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.
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As the Implementation Manager for WMS SaaS at Datex Inc., you will play a pivotal role in shaping and enhancing the experiences of our clients in the warehousing sector. This client-focused position has you reporting to the Director of Project Implementation, where you will spearhead Warehouse Management System projects that range from straightforward to highly complex. Your collaboration with the Agile delivery team, including Project Managers and Scrum Masters, will enable you to deliver top-notch solutions to a diverse array of global warehouse clients. If you thrive on building relationships with both internal stakeholders and external users, this might just be the perfect fit for you. You will be entrusted with ensuring that project timelines are met while also offering technical support and training to warehouse employees. Your ability to translate business requirements into actionable tech specs will be crucial as you dive into requirement discovery, solutions design, and the testing of technical solutions in customer environments. Plus, your background in warehousing and logistics will empower you to advise clients on best practices, ensuring successful project rollouts. With a friendly and enthusiastic work environment, along with benefits like medical coverage, a supportive leadership atmosphere, and a commitment to diversity, Datex is looking for someone who shares our passion for making a positive impact in the warehouse industry. If you're ready to help us revolutionize warehousing through exceptional implementation management, we encourage you to apply! Just a reminder, residency in the United States is required for applicants.
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